Thank you for taking the time to contact us regarding the issue you're experiencing with online banking connectivity to Capital One, nsnash1.
Our records indicate that similar cases or reports have been made about this. Our engineering team has already initiated an investigation to identify the root cause and implement a resolution.
Here's how to reach out to them:
- Log in to your QBO account.
- Click Help (?).
- Select Contact Us and choose a way to connect with us:
- Start a chat with a support expert.
- Get a call back from the next available expert.
You may also click this article to learn about the Support Team's availability: QuickBooks Online Support Hours.
In the meantime, we can manually upload the transactions from your financial institution. For more information about importing your transactions in QBO, please check this article: Manually upload transactions into QuickBooks Online.
In addition, here's an article to guide you on organizing your transactions appropriately: Categorize online bank transactions in QuickBooks Online.
Please know that you can always reach out in the Community if you encounter issues with your bank connectivity. We're here 24/7 to assist you.
