How do I restart notification emails for payments received?

Hi there, NL_OCA.

I'd to share some information on how to get back the notification emails for payments in QuickBooks Online.

Let me confirm, haven't you tried checking your spam folder yet? It could be that the email was sent to that location. However, if you've checked your spam folder already and still haven't received the email, make sure to add Intuit's email address to your contact list.

I encourage checking this article to ensure that we won't miss any important details about it. From there, we'll be able to gather information about receiving email notification from QuickBooks Payments.

In case you need further assistance with this, you can also get in touch with our Merchant Services Team. They have the tools to pull up your account in a secure environment and make sure the notifications will be sent to your email.

If you have follow-up questions, please don't hesitate to post again. Have a good one. Take care!

I'm receiving emails from Intuit (notification of deposits etc.) but no longer the notifications when a customer makes a payment. Those are the only ones that have stopped, as far as I can tell. They are not in my spam folder.

Hi there, NL_OCA.

I understand that you want to keep on receiving emails about customer payments. I'd like to thank you for checking your spam folders.

It's best to reach out to our Customer Support Team so they can investigate this further. Please click this link to get their contact details: Contact Payments Support.

I'll be here if you need anything else. Stay safe and healthy!

Did you ever get this resolved? I’m having the same problem with no solution... ah!

Welcome to the Community, Akorebcpa.

I'd suggest reaching out to our Merchant Support Team. They have available resources that can take a look into your account in a secure environment. That way, they can identify the reason why you're unable to receive email notifications for payments received.

Please use this link on how to contact them: Contact Payments Support.

Visit us anytime if you have any other questions. We'll be happy to help you.