How long is a Quickbooks Payment Link good for?

I am wondering if there is a way to turn off the payment link previously generated on the invoices that have not been paid yet/have open balance. Working on a transition into the new system for the subset of the accounts only (some will remain in quickbooks) and wondering if there is an easy way of turning the link off for the selected number of invoices where one was created and invoice hasn't been paid. Your help/feedback is greatly appreciated in advance!

Hello there, @HK2022. I know how to handle your invoices in QuickBooks Desktop. 

You'll probably need a few verifications to turn off your Online Payments. I recommend reaching out to our Merchant Service Team to help you verify your account. They can assist you in using their tools in a safe and secure environment.

You might want to read this guide to learn more about creating custom Payment links for customers: Payment links for QuickBooks Desktop.

Additionally, I've added this article that'll help you manage customer payments: Receive and process payments in QBDT.

Let me know in the comments if you have follow-up questions about handling your invoices in QBO. I'd be here to help you out. Keep safe always.

I've shared this information with my client, then one of their customers made two partial payments on the same invoice.

Why would this happen?

Hi there, sooverit2. 

Thank you for taking the time to reach out for support here in the Community.

The payment link you send to your customer is for single use only. Furthermore, it can't follow up on payment for previously sent invoices.

To check why this issue happened, I'd recommend getting in touch with our Customer Care Team. They can pull up your account in a secured environment and examine the transaction. You can use this link to connect with us: Contact Payments.

In case your client needs to return the second or duplicate partial payment, just follow the steps below:

1. In QBDT, go to the Customers menu.
2. Choose Credit Memos/Refunds, then select the appropriate customer.
3. Enter the products and services you need to refund.
4. When you're done, click Save & Close to open the Available Credit window.
5. Choose Give a refund, then select how you want to refund the transaction. 
6. If pick Cash or Check, select the account you're paying for the refund from and then hit OK.
7. For credit card payments, select the type of credit card you need to refund in the Issue this refund via field.
8. Enter the credit card information or select Swipe card and swipe the card.
9. Tick the Process credit card refund checkbox, then click OK.
   
   

You can also do this in the Merchant Service Center. Feel free to read this article to learn how: Void or refund transactions in QuickBooks Payments.

The money will be refunded to your customer’s credit/debit card when it settles your latest batch of transactions at 3:00 PM PT. It may be some time before they see the funds, depending on their bank. The industry standard is 7 to 10 business days.

I've also attached some resources that will help you manage and process customer payments for invoices and in-person sales:

• Take or receive payments
• Find out when QuickBooks deposits customer payments

I'm still here if you have additional questions about this topic or need some help in dealing with your other tasks. 

Thanks. It is actually good that he was able to make the two payments to pay off the invoice in installments. I am just concerned that it makes me look like I don't know what I am talking about to my clients. I think that having the ability to make multiple payments to a single invoice until it is paid in full is a good thing. Maybe QBO should consider this as an update.

I appreciate the idea of sending a link to make multiple payments to an invoice, @sooverit2.

I recommend you send us feedback about this. By doing this, we may communicate with our product engineers on how to enhance your experience of QuickBooks Online for processing payments. I'll walk you through the steps how:

1. Go to the Gear icon.
2. Choose Feedback.
3. Fill in your suggestions or comments.
4. Fill out all the necessary information.
5. Once done, click on Next to send feedback.

You can also review feature request updates by visiting our webpage: QuickBooks Online Feature Requests.

For future use, I'll include also this guide about handling payments in QBO: Take and process payments in QuickBooks Online with QuickBooks Payments.

Feel free to reply back if you need extra assistance with invoices, payments, or QuickBooks specifically. It's our pleasure to back you and your business. Keep safe!
 

Hello,

Is there anything I can do to make the Intuit payment link already sent invalid? We would prefer our customers to pay via ACH and sent the link via email in error.

Good afternoon, @rosanna1234. 

It's great to see you back in the Community and chiming in on a new thread. 

I can see how this could be beneficial for your business. However, the only way to make the link invalid is by deleting the whole invoice. 

I'll make sure to send over your feedback to our Product Developers so they can consider adding this as a feature in the near future. 

I'm only a post away if you need me again. Have a wonderful day!