How to apply a credit card credit to Vendor account

Thanks for getting in touch with the Community, SWyatt502. I appreciate your detailed information.

When recording vendor refunds on a credit card, your Payee field will be used to track the appropriate vendor in step 3. This applies the credit to that vendor's profile. A Bank/Credit account will be selected in step 4. This is the card where you received your refund to. In step 5, a Category will also be entered. This is the original expense account used on your paid bill.

After completing step 6 to Save and close the credit card credit, you'll be finished recording your vendor refund on the credit card. No further steps need to be taken.

I can certainly understand how an ability to apply credit card credits to paid bills could be useful and have submitted a suggestion about it as of today.

You can also submit your own feature requests while signed in.

Here's how:

1. Use the Gear icon, then go to Feedback.
2. Enter your suggestion(s) in the Have feedback? window.
3. If necessary, attach a file with your Camera icon.
4. Select Next.
   
   

Your feedback's definitely valuable to Intuit. It will be reviewed by our Product Development team and considered in future updates. You can stay up-to-date with the latest news about your product by reviewing Intuit's Product Updates webpage.

If you're unsure of why you're seeing a negative open balance, I'd recommend working with an accounting professional. In the event you're in need of one, there's an awesome tool on our website called Find a ProAdvisor. All ProAdvisors listed there are QuickBooks-certified and able to provide helpful insights for driving your business's success.

I'll be here to help if there's any additional questions. Have a lovely Wednesday!

@ZackE thanks for the response but it didn't solve anything.  I followed all the steps.  That's what I explained in the OP.  However, the account summary still shows -$456.06 on the vendor account.  It's like I STILL have a credit outstanding.  It recorded the credit, but didn't apply it.  

@Rainflurry Of course!  Thank you so much for that reminder.  That was exactly what I missed. 

The directions I found said to lable the credit exactly as the original invoice.  I should have known better. 

Thanks for helping me figure this out.