How to dispute an unauthorized charge

Welcome to the Community, Jason.

I assure you that disputing your unauthorized charges is possible in QuickBooks Online by directing you to the right support team.

Since the Community is a public forum, we can’t access any information in your account and give you the right actions towards the issue. I recommend contacting our support team. Our experts can open your account in a secure environment and assist you in processing the dispute unauthorized charges.

To reach our support team, you can follow the steps below:

1. Log in to your QuickBooks Online company.
2. Click Help (?).
3. To get started, select one of the tabs:

• Assistant: Get quick, personalized answers by selecting a suggestion or typing a question. Talk to a human for further help.
• Search: Search the QuickBooks Online knowledge base directly, or select Contact Us and choose a way to connect with us:
• Start a chat with a support expert.
• Get a callback from the next available expert.

In addition, if you want to know how Intuit charges your credit card or bank account, you can check this article: Understand Intuit charges on your credit card or bank statement.

If you have any further inquiries concerning your account, let me know by commenting below. I’m just a post away.

Turbo is charging me $225 for taxes because of in case I am audit. Never doing business with Turbo in the future 

Hi there, @Stay61.

I understand how important it is to dispute an unauthorized charge from TurboTax. I'm here to guide you to get the best help available. Please reach out to TurboTax support so that they can investigate this issue and work to resolve it as quickly as possible. 

Your security and satisfaction are our top priorities, and we are here to support you through this situation. 

If you have any other concerns about QuickBooks or TurboTax, please don't hesitate to reply. We are committed to ensuring that your experience with Intuit is positive.

I recently subscribed but was charged twice for $15 and twice for $22.50

how can i dispute this and get a refund?

We appreciate you bringing this to our attention, @ShayDrConsultants. Allow me to route you in the right direction to help you get your refund.

Charges from Intuit products and services have descriptions. Refer to this article for more information: Understand Intuit charges on your credit card or bank statement. There's also a possibility that you have subscribed to two separate QuickBooks accounts. Hence, you get charged twice. 

For more assistance, I recommend reaching out to our Phone Support team to verify your subscription status and address any billing concerns, including refunds. They have all the necessary tools to take a look at your account securely. Here's how to connect with them:
 

1. Go to the Help icon in the top right-hand corner.
2. Select Search, then press the Contact Us button.
3. Enter your question in the box and hit Continue.
4. Please choose the best way you'll want to reach out to us.

Please know that they can only accommodate you Mondays to Fridays from 6 AM to 6 PM PT and Saturdays from 6 AM to 3 PM PT.

Moreover, I'm adding this article about common questions about refunds: Request a refund for your QuickBooks product.

Keep in touch if you have follow-up questions regarding your QuickBooks subscription. Just hit the reply button below and I'll provide the necessary help. 

I’m with this guy! I bought your CD on Amazon for $135 and it had a glitch that made it impossible to efile. I spent hours on the phone with customer support. They hung up on me 2 hours after office hours. I couldn’t reach anyone. It was tax day. The deadline was approaching. Your team emailed me directions and links and codes that didn’t work. I was forced to pay $288 for TurboTax online, accessed through a link emailed to me from your customer support! Plus $135 for a glitching online version. Now you are telling me neither qualify for a refund!!!!! ABSOLUTELY UNACCEPTABLE!!!!!!! 

This is not what we wanted you to experience, Angrycustomer23. I understand your frustration and I want to ensure that you are routed to the appropriate support.

While I understand that you have already contacted our customer support, it's important to note that the Community is a public forum, and we don't have access to your account information. To provide the right actions towards the issue, I recommend contacting our support team again. Our experts can assist you with the issue by opening your account in a secure environment and utilizing the right tools.

To reach our support team, you can follow the steps below:

1. Log in to your QuickBooks Online company.
2. Click Help (?).
3. To get started, select one of the tabs:

• Assistant: Get quick, personalized answers by selecting a suggestion or typing a question. Talk to a human for further help.
• Search: Search the QuickBooks Online knowledge base directly, or select Contact Us and choose a way to connect with us:
  • Start a chat with a support expert.
  • Get a callback from the next available expert.

Please know that they can only accommodate you Mondays to Fridays from 6 AM to 6 PM PT and Saturdays from 6 AM to 3 PM PT.

Additionally, I want to offer you a helpful resource on how to record journal entries in QuickBooks Online. You may want to check it out for your future reference: Create journal entries in QuickBooks Online.

Please let us know if you have further concerns by replying to this thread. We are always available to assist you. Keep safe. 

Please remove the charge on my back account

Thanks for joining this thread, Pattyrauch.

I'm happy to point you in the right direction to dispute a charge on your bank account.

In this situation, I recommend reaching out to a member of the QuickBooks Online Support Team. Agents have the proper tools to look up your account and subscription details to resolve any questions about charges. You can reach the team through your QBO account by:

1. Clicking Help (?).
2. Select one of the tabs:
Assistant: Get quick, personalized answers by selecting a suggestion or typing a question. Talk to a human for further help.
Search: Search the QuickBooks Online knowledge base directly, or select Contact Us and choose a way to connect with us:
     - Start a chat with a support expert.
     - Get a callback from the next available expert.

The following article provides these steps if you ever need them again in the future: QuickBooks Online Support

Please feel free to reach back out if you have any other questions. I'll be here to help in any way that I can.