How to reintegrate Point of Sale to Enterprise Desktop 2024?

Hi there, @exportmanagementsysteminc.

Let me help and provide insight into why you can no longer send financial data in Point of Sale (POS).

To begin with, QuickBooks Desktop Point of Sale discontinued their service as of October 3, 223. On October 3, 223, QuickBooks Desktop Point of Sale and the following connected services will be discontinued:

• QuickBooks Point of Sale Payments
• QuickBooks Point of Sale Gift Card Service
• Mobile Sync
• Intuit Store Exchange
• Webgility E-commerce integration
• Support plans including live support (phone, email, chat)
• Vendor Lookup Service

After October 3, 2023, you can still use QuickBooks Desktop Point of Sale 19.0. However, you won't receive critical security patches and updates. To know more about the discontinuation, refer to this article: QuickBooks Desktop Point of Sale discontinuation.

Additionally, you may want to consider using a third-party app aside from Shopify.

Also, in case you need tips and related articles in the future, visit our QuickBooks Community help website for reference: QBO Self-help.

Don't hesitate to leave a comment below if you have follow-up questions about the discontinuation of Point of Sale. I will answer them in any possible way.

@exportmanagementsysteminc 

You can export your sales data from QBD POS to Excel and prepare it as the Sales Receipt. Then you can use an importer tool to proceed. It's a one time license.

https://get.transactionpro.com/qbd

Did you ever find a solution? Intuit support told me that when I upgrade to ES 24.0 my POS communication will cease to function. A third party QBs advisor told me that it should continue to work. It sounds like you are 100% sure that the financial exchange is kyboshed? You are positive that you did everything correctly and left no stone unturned? Thanks! 

Just wondering if you ever found a resolution to this issue? I need to upgrade my enterprise however do not want to lose the integration with POS. 

Thanks for joining the thread, Tanderson. I'm here to share information about updating QuickBooks Desktop without affecting your POS integration.

Know that updating QuickBooks Desktop should not affect your POS integration. POS integration is designed to operate independently of specific QuickBooks versions, ensuring that transactions, inventory management, and other essential functions continue seamlessly. Updating your software to the latest version will improve your experience and promptly resolve common issues. Here's how:

1. Go to Help and select Update QuickBooks Desktop.
2. Click on the Update Now tab, then Get Updates.
3. Close and reopen QuickBooks when the update finishes.
4. Choose Yes when asked to install the update.
5. Follow the onscreen instructions to complete the process.

Need help with customer transactions? Here are the different ways to track customer transactions in QuickBooks Desktop: Get started with customer transaction workflows in QuickBooks Desktop.

For additional QuickBooks-related concerns, don't hesitate to post them here in the Community. We're always available and willing to lend a hand to your queries. Have a great day ahead.

Great information, JamesAnrewM but that goes directly against everything I have been told by Intuit support. Thanks. 

Can I save my current 2021 ES and keep it alive, then update to 2024 ES? This way, if they have somehow killed the link to POS on 2024, I can at least go back to where I started. What makes you so sure POS will work with 2024 ES? Have you tried it? Thanks. 

Yes, you still have the option to keep your 2021 QuickBooks Enterprise after upgrading to QBES 2024, @HuffDaddy.

You can directly upgrade your QuickBooks Desktop Enterprise (QBES) to the latest release version which is 2024 while still being able to see the lower version (2021).

Here's how:

1. To upgrade QuickBooks, select Upgrade Now. 
2. If you want to keep your current version, select Keep old version on my computer and then choose Let's go. QuickBooks will download and install the new version, update your company file(s), and finally, 
3. Choose Open QuickBooks when the upgrade is done.

Please be informed that the POS version 19.0 has already been discontinued and we are no longer releasing any updates for it. Therefore, we cannot guarantee that it will work seamlessly if you integrate it into your system. The support for this version was only extended until 2023, and using it beyond that may result in unexpected behaviors.

Moreover, I've added this article for a more detailed guide on how you can update to the latest release: Upgrade QuickBooks Desktop Pro Plus, Premier Plus, or Enterprise.

You can also learn how you can undo changes to a file by restoring a backup of your company file.

If you have more questions related to upgrading your QuickBooks Desktop Enterprise, feel free to reply to this post. Have a nice day!

We followed the steps, and when we reopened QB 24.0, we did not receive a message asking to install the update.  So, we opened QB POS 19.0, and ran the update QB desktop, and received the same error.

We followed the steps, and when we reopened QB 24.0, we did not receive a message asking to install the update.  So, we opened QB POS 19.0, and ran the update QB desktop, and received the same error.

I appreciate you for following the steps provided by my colleague, @MFFOC. Let me share information on upgrading your QuickBooks Desktop Enterprise (QBDT).

Regarding your concern about the QBDT 24.0, we can't receive a message to install the update when reopening if you already updated to the latest version.

On the other hand, we want to let you know that the QBDT Point of Sale version 19.0 has been discontinued, and we may not provide any further updates. As a result, we cannot guarantee that it will work seamlessly if you integrate it into your system. The support for this version was extended until October 3, 2023, and using it beyond that may cause unexpected issues.

Here are the following connected services will be discontinued:

• QuickBooks Point of Sale Payments
• QuickBooks Point of Sale Gift Card Service
• Mobile Sync
• Intuit Store Exchange
• Webgility E-commerce integration
• Support plans including live support (phone, email, chat)
• Vendor Lookup Service

To learn more about this, refer to this link for more information about QBDT Point of Sale Discontinuation: QuickBooks Desktop Point of Sale discontinuation.

Moreover, you can visit this article to learn how to upgrade to a newer version of QuickBooks Desktop from within the program: Upgrade QuickBooks Desktop Pro Plus, Premier Plus, or Enterprise.

If you have further questions about upgrading your QuickBooks Desktop Enterprise, don't hesitate to leave a reply in the comment section. We're always here to lend a hand. Keep safe.