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RickDaigle · ‎October 28, 2020

QB POS client lost power in their store. When everything came back up their ipp350 pin pad started with a couple of issues.

1. Previously when a credit card was inserted the pin pad display would show that card type (Visa, AMEX, etc.). Not doing that now.

2. if a customer purchased something with a debit card and returns the product the pin pad rejects the debit card. They have to manually enter the card in the POS screen.

Any ideas?

IamjuViel · ‎October 28, 2020

Hello, @RickDaigle.

Let me route you to the best available support so you'd be assisted in determining the root cause of this ongoing concern.

Here’s how to contact our Customer Care Team:

Click the Help icon.
Select Contact US on the pop-up.
From the How can we help? field, enter your question.
Choose Continue.
Click Get a callback.
Enter your contact information.
Select Call me.

You can also refer to this article for more detailed information about the support we offer at Intuit and its availability: Support hours and types.

The Community always has your back and would also be happy to help with your questions as well. I’m just a few clicks away should you need anything.

IamjuViel · ‎October 29, 2020

Hello there, @RickDaigle.

Were you able to speak with one of our phone representatives using the steps I've shared?

Leave a comment below if you have other questions. I've always got your back.

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