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Level 1


QB POS client lost power in their store. When everything came back up their ipp350 pin pad started with a couple of issues.

1. Previously when a credit card was inserted the pin pad display would show that card type (Visa, AMEX, etc.). Not doing that now.


2. if a customer purchased something with a debit card and returns the product the pin pad rejects the debit card. They have to manually enter the card in the POS screen.


Any ideas?

2 Comments 2
QuickBooks Team


Hello, @RickDaigle.


Let me route you to the best available support so you'd be assisted in determining the root cause of this ongoing concern.


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The Community always has your back and would also be happy to help with your questions as well. I’m just a few clicks away should you need anything. 

QuickBooks Team


Hello there, @RickDaigle.
Were you able to speak with one of our phone representatives using the steps I've shared?
Leave a comment below if you have other questions. I've always got your back.

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