Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for
QB POS client lost power in their store. When everything came back up their ipp350 pin pad started with a couple of issues.
1. Previously when a credit card was inserted the pin pad display would show that card type (Visa, AMEX, etc.). Not doing that now.
2. if a customer purchased something with a debit card and returns the product the pin pad rejects the debit card. They have to manually enter the card in the POS screen.
Any ideas?
Hello, @RickDaigle.
Let me route you to the best available support so you'd be assisted in determining the root cause of this ongoing concern.
Here’s how to contact our Customer Care Team:
You can also refer to this article for more detailed information about the support we offer at Intuit and its availability: Support hours and types.
The Community always has your back and would also be happy to help with your questions as well. I’m just a few clicks away should you need anything.
Hello there, @RickDaigle.
Were you able to speak with one of our phone representatives using the steps I've shared?
Leave a comment below if you have other questions. I've always got your back.
You have clicked a link to a site outside of the QuickBooks or ProFile Communities. By clicking "Continue", you will leave the community and be taken to that site instead.
For more information visit our Security Center or to report suspicious websites you can contact us here