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AmandaJ0923
Level 1
posted
‎September 13, 2024 07:10 AM
last updated ‎September 13, 2024 7:10 AM

Issue with User Access for Scheduling Online Bill Payments in QuickBooks Desktop

We are currently using QuickBooks Desktop Contractor's Enterprise Edition 24.0 and have been utilizing the online payment feature for bill pay for the past six months. Our accounting team has full access to QuickBooks and was previously able to schedule online bill payments without any issues. However, within the last two weeks, they are no longer able to initiate payments from their individual user accounts, despite having full access to the company file. At present, online bill payments can only be processed through the admin account.

 

Could you advise if there is a setting or configuration that might be preventing users with full access from scheduling online bill payments?

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1 Comment 1
MirriamM
Moderator
Moderator
‎September 13, 2024 09:06 AM

Issue with User Access for Scheduling Online Bill Payments in QuickBooks Desktop

Hi Amanda,

 

Thank you for reaching out to the Community forum and providing detailed information about your inquiry regarding processing online bill payments.

 

Currently, only the admin user has the ability to process online bill payments. I recommend reaching out to the admin of the account to adjust the user's permissions and roles, allowing the accounting team to schedule the payment.

 

For future reference, you can refer to the article "Accounts Payable workflows in QuickBooks Desktop" for guidance on recording common vendor transactions.

 

Feel free to leave a comment if you have any other questions about user permissions. I'm here to assist you, Amanda.

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