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khavenstein
Level 1

Linking Quickbook for Mac to Merchant Center

I use Desktop for Mac 2019. I would like to use QB Payments. I have created a merchant account and have been assigned a merchant id. I received the welcome email with instructions on how to link my Quickbooks to the Merchant Center. However, I am unable to connect to the Merchant Center. Login attempts fail even after many changes of passwords, etc. I spent several hours on the phone with QB support but even they could not resolve the issue. They were to call me back but haven't heard anything more from them. Anyone experience anything like this? How was it resolved?

1 Comment 1
KlentB
Moderator

Linking Quickbook for Mac to Merchant Center

 

I know that this hasn't been easy for you, khavenstein.

 

I'll make sure that you can link your Merchant account.

 

Since you've already updated your password several times. I would still recommend getting in touch with our technical supports. This way, we'll be able to check your previous case and run a series of tests to rectify the issue.

 

Before diving in, I encourage checking our support hours first to ensure that we address your concerns on time. Here's how to connect with us:

 

  1. Go to this link: https://help.quickbooks.intuit.com/en_US/contact.
  2. Select QuickBooks Mac Desktop.
  3. Choose a topic.
  4. Scroll down to the bottom section and click Start a Message (see below).

Contact_Support_QBDTforMac.PNG

 

Once you're in, you may provide the case number to our representative for faster transaction.

 

Additionally, here are some articles that you can read to help get started with QuickBooks Payments:
 

If there's anything else that I can help you with, please don't hesitate to add a comment below. Stay safe and healthy.

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