I'll make sure your merchant payments are moved to the appropriate account in QuickBooks Desktop (QBDT), @map2.
Based on your description above, it seems that you have a minor data issue with your company file. With this, I'd recommend utilizing the Rebuild Data tool. It's a built-in tool that can help automatically fix data issues with your company file. To do this, here's how:
- Go to the File menu.
- Select Utilities, then choose Rebuild Data.
- On the QuickBooks Information window, select OK. Follow the onscreen steps to save a backup.
- Let the tool repair your file. It may take some time.
- When the tool finishes, select OK.
- Go to the File menu.
- Select Utilities, then choose Verify Data.
- Let the tool check your file for data issues.
In case the issue persists, continue performing the recommended solutions in this article, starting with Solution 2: Fix data damage on your QuickBooks Desktop company file.
Also, to further guide you in managing your sales and income transactions and the growth of your business using QBDT, I'd recommend checking out this article: Sales and Customer Help Articles for QuickBooks Desktop. It includes topics about payments, customer refunds and credits, and customizing sales forms, to name a few.
Please don't hesitate to let me know if you have other concerns about receiving customer payments and managing income transactions in QBDT. You can drop a comment below, and I'll gladly help. Take care always, @map2.
