New invoice templates don't fit my window envelope

jeff-ons · ‎October 20, 2017

The new templates don't fit my window envelopes either. The old classic form fit perfectly. I publish a magazine and mail it along with the invoice in a large 9x 12 envelope with a window on it that shows the bill to address. I don't fold the invoice. I just slip it in the large envelope and the old classid invoice fit perfectly. I now have $300 in custom envelopes I got printed a few months ago that I can't use now no matter what changes I make to any of the new invoice templates. The Bill To address simply does not show up corretly in my window envelopes.

AliciaRoy · ‎October 20, 2017

Hi jeff-ons,

I'll do all that I can to help you customize those invoices so that they fit the envelope window.

The following article will show you how to navigate the Custom Form Styles screen to change your preferences: https://community.intuit.com/articles/1553442. Should you find that you'd like to change the layout even further, please check out the Import style plug-in: https://community.intuit.com/articles/1145368.

There's also a setting that can be turned on that helps the program adjust these bill and address fields for you:

Go to the Gear icon at the top right corner of your screen.
Select Custom Form Styles.
Click Edit on the right side of the column.
At the bottom of the page, click Edit print settings.
Check off the box next to Fit printed form with pay-stub in window envelope. The program will edit the font and placement so that the info fits the window. If these settings were adjusted, let's put them back to the original setup so that it fits properly.
Once you're finished editing, click Done.

I'd also like to ensure all guidelines in this article are being followed: https://community.intuit.com/articles/1616139-print-forms-for-window-envelopes. If you let me know the template you're currently using, I can also share the recommended font size.

If the steps above do not work for you, please reach out to the QuickBooks Online support team so they can either help get this resolved, or escalate the issue if needed. The following article has their phone number and hours of operation: https://community.intuit.com/articles/1145770.

Thanks so much for your time today.

View solution in original post

AliciaRoy · ‎October 20, 2017

Hi jeff-ons,

I'll do all that I can to help you customize those invoices so that they fit the envelope window.

The following article will show you how to navigate the Custom Form Styles screen to change your preferences: https://community.intuit.com/articles/1553442. Should you find that you'd like to change the layout even further, please check out the Import style plug-in: https://community.intuit.com/articles/1145368.

There's also a setting that can be turned on that helps the program adjust these bill and address fields for you:

Go to the Gear icon at the top right corner of your screen.
Select Custom Form Styles.
Click Edit on the right side of the column.
At the bottom of the page, click Edit print settings.
Check off the box next to Fit printed form with pay-stub in window envelope. The program will edit the font and placement so that the info fits the window. If these settings were adjusted, let's put them back to the original setup so that it fits properly.
Once you're finished editing, click Done.

I'd also like to ensure all guidelines in this article are being followed: https://community.intuit.com/articles/1616139-print-forms-for-window-envelopes. If you let me know the template you're currently using, I can also share the recommended font size.

If the steps above do not work for you, please reach out to the QuickBooks Online support team so they can either help get this resolved, or escalate the issue if needed. The following article has their phone number and hours of operation: https://community.intuit.com/articles/1145770.

Thanks so much for your time today.

WillowG · ‎July 30, 2022

I followed these steps, but when I click "edit" under invoice or estimate, it opens another window. This window has Desgin, Content, & Email settings... nothing regarding print settings.

Edit... I found it under Design. But, it doesn't work! Moves up a bunch of the text, cutting off the top of business address & logo, and STILL doesn't line up with the envelope window. Honestly, the more time I spend in QBO, I realize how underdeveloped it is from Desktop.

GlinetteC · ‎July 30, 2022

I've got some steps to fix printing issues, WillowG.

You can try updating or repairing Adobe Reader/Acrobat to the latest version. By doing so, it can fix most printing problems in QuickBooks Online.

You can update AdobeReader/Acrobat by checking the Adobe website for detailed instructions.

If it doesn't work, you can repair your Adobe installation. Here are the steps:

Close Acrobat/Reader and all open web browser windows.
Select the Start button at the bottom left of your screen.
Type Control Panel, then press Enter.
Select Programs and Features.
Select Acrobat or Adobe Reader, then Uninstall/Change.
In the Setup dialog box, select Next.
Select Repair, then Next.
Select Install.
When the process is complete, select Finish.

Reboot your computer and try printing your invoice.

Also, I've included some resources you can check for additional reference about fixing printing issues:

You can always post your concerns anytime here. We are open to help 24/7.

WillowG · ‎August 01, 2022

Turns out that the margins were set to zero at the top. No idea why, not sure if this is the default? I adjusted it unitl both address boxes were aligned properly with the windows.

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New invoice templates don't fit my window envelope