online vendor payments

Welcome to the Community space, @Ron-Uplift.

I'd be glad to walk you through the steps on how to enter the banking information of your vendor. Just go to the Expenses menu and enter the details from there.

1. Go to the Expenses menu 
2. Select the Pay Bills Online button.
3. Under the Manage Vendors tab, locate the vendor you want to add the bank account for.
4. Click the Set up bank transfers.
5. Enter vendor's bank account info and then select Next. Enter the following required fields:
   1. Account type
   2. Routing number
   3. Account number
   4. Re-enter account number
   5. Vendor's email address
6. Hit Save.

Once done, you can now pay your vendors electronically. For more details, check out this article: Add a vendor bank account.

On top of this, I’m adding these links that you can read to learn more about how Online Bill Pay works in QBO:

• What is Online Bill Pay?
• Online Bill Pay - Automate Your Bills Today

You might also want to check this article for reference in case you need to refund your vendor: Enter a refund from a vendor. This link can walk you through the whole process effectively.

Please know that I'm just a post away if you have other questions about the Bill Pay. Wishing you and your business continued success. 

I do not see a Bill Pay Online menu item.  I am using QuickBooks Plus (online) Version 4.3.0

Thanks for getting to this thread, @Ron-Uplift.

Allow me to provide alternative steps on how you can update your vendor's banking info in QuickBooks Online (QBO). 

The Pay Bills Online button should be visible in the Expenses menu. The steps that were shared by my colleague above are also applicable for all versions of QuickBooks.

If you're unable to see this option, let's make sure that you sign up as a Master Admin of the account. This way, you can have access to update the vendor's bank account.

If you already have this access and still couldn't see this option, I'd recommend performing some basic troubleshooting steps. This way, we can determine if it's cache-related.

There are times that too much cache accumulation can cause unexpected behavior in the product. Let's start by accessing your account in a private window. Simply press the following keys:

• Press Ctrl + Shift + N (Google Chrome).
• Ctrl + Shift + P (Firefox).
• Control + Option + P (Safari).

If you're able to see the Bill Pay Online menu, go back to your regular browser and clear its cache . Or else, use another supported browser. This might be a temporary issue with QuickBooks and the current browser that you use.

In addition, you can check out this article on how to manage your bills in QuickBooks: Enter and manage bills and bill payments in QuickBooks Online.

Let me know if you need further assistance with this. I'm always around to provide answers and clarifications to your questions. Have a great day ahead and take care.

I tried everything suggested without any success.  

Hello, Ron-Uplift. 

I appreciate following all the steps above provided by my colleagues to help rectify the problem. Since the steps above didn't work for you. I recommend reaching out to our Contact Support team. They'll be able to pull up your account in a secure environment and help you navigate using one of their tools.   

1. Go to the Help icon.
2. Choose Talk to a human.
3. Enter "Talk to a human" again in the search bar.
4. Select I still need a human, then click Contact us.
5. Choose a way to connect with us.  

Also, I’m adding a guide that lists our support hours and calls me back options to fit our customers' schedules: Support hours and types.  

Just in case, I'll add these articles for future reference:  

• Learn about QuickBooks Bill Pay
• Enter and manage bills and bill payments in QuickBooks Online

Moreover, in case you need tips and related articles in the future about the "How Do I" steps in QuickBooks Online, visit our QuickBooks Community help website for reference: QBO Self-help.   

You can drop a comment below if you have other questions about QuickBooks. We're always here to help. Stay safe!

Ok so the reason you aren't seeing it is because they are failing to tell you that you have to connect the Melio app to your QB account, this is the app that allows us to pay vendors online from QB.

Why they didn't tell you guys this, I don't understand, I hope this is helpful :)

How much is the charge for the service ? Thank you.

@Loreta3 

You can open a separate Melio account for free with more features to manage your bill payments and integrate it with QBO.

https://melio.grsm.io/pricing

Hello Loreta3, let me share some information about the service you're asking for.

If you're using Bill Pay for QuickBooks Online, you can pay bills. $1.99 for each check; $0.99 per ACH transaction. In QuickBooks Online Advanced, you can pay bills. During the two-month trial period, you will receive 20 free domestic ACH transactions. After $0.99 per domestic ACH transaction; $1.99 per check, transaction fees apply. To check for additional details, you can visit them through this site: Online Bill Pay - Automate Your Bills Today.

Still, you can take Fiat Lux - ASIA (as another option).

You'll want to know about the commonly asked questions regarding Online Bill Pay can be found in this article: What is Online Bill Pay.

Please let me know if you have any questions about Bill Pay or other features of QuickBooks Online. Stay safe and have a good one.