Hi Ron in Miami,

I know that this hasn't been easy for you. To ensure that this will be taken care of, I'd still recommend contacting our technical supports. One of our representatives will review your previous cases and investigate why you're unable to receive payment notifications. 

You can connect with us through this link: Merchant Services (Payments). I'm also adding these articles to learn how to add Intuit's service email addresses to your email's list of accepted senders: Receive important email messages from Intuit.

If you have any other concerns or further questions about QuickBooks Payments, feel free to leave them below and I'll get back to you.

This is missing from my Settings and Alerts:

 Find the Email Alerts section and make sure you have Yes selected for Receive Credit Card Deposit Notification.
4. Press Save Changes, if any were made.

Hi QB team,

We processed a payment via ACH a month ago, but we just received a notification from the vendor stating they didn’t receive it. I’ve double-checked the ACH details and routing number, and they’re correct. The bank statement in QuickBooks shows it as processed, but when I checked on Chase, the amount wasn’t deducted. All other ACH payments from QuickBooks went through fine, and we didn’t get any notification from QuickBooks that this one failed, which is unusual. Could you let me know what happened?

I know how concerning it can be when a payment you processed via ACH payment hasn’t been received by your vendor and deducted from your account, @jajageronimo2507.
Let me help you understand on how payments work in QuickBooks Desktop (QBDT).

The Melio collects payments from your bank account or card and sends them to your vendor. ACH transactions generally take 3 business days for standard payments and 4 business days for amounts over $100,000. I appreciate your diligence in verifying the ACH details and the routing number in your end, since a month has passed without the payment being deducted or received, I recommend contacting Bill Pay powered by Melio for assistance.

Here’s how to reach them:

1. In Bill pay, click Need Help located at the page header. 
2. In the chat dialogue, select Send us a message.

For information on our support hours, please visit this link: Pay bills online from QuickBooks Desktop.

Additionally, to assist you with a better understanding of the Accounts Payable workflow in QBDT for future transactions, I suggest exploring this guide: Accounts Payable workflows in QuickBooks Desktop.

If you have any lingering questions about paying a vendor or any other QuickBooks-related issues, feel free to reach out. I'm here to help you anytime.