Payments in indefinite review

We'll make every effort to put things right, @SAM013.

We'll get this taken care of as soon as possible. I'm determined to make your experience with our assistance better.

First, I want to thank you for sharing your experience here in the community. I understand that an expected disruption like this can heavily impact your business, especially when there is a lack of clarity around the issue.

We've filed a formal complaint on your behalf with our Merchant Service team so that they can review your account and support experiences and take any necessary action. Rest assured that your concerns have been heard and will be addressed appropriately. In addition, one of our agents will contact you within the next few days to discuss your situation.

When the payments are in the account, don't forget to categorize them.

Additionally, you can bookmark these articles below on how to manage declined payments, gift cards, chargebacks, and other related topics:

• Merchant Services FAQs
• QuickBooks Payments FAQ

If you ever need further assistance, do not hesitate to reply to this thread. I will do my best to provide support and get you back on track.

So, thank you. But it's a tad late for 'avoiding disruption'. This morning we received a non-sensical email threatening to stop our payments if we didn't provide documentation noted as 'Other' (yes, really 'Other), 'Contractual Agreements ' (we'd turn over confidential agreements with our clients???), "Proof of Advertisement' (we consult, we're not billboards), and more. 

Since then, 3 different Merchant Reps have 'helped' us ...to the tune of 3 hours of wasted time. 

I've been told they are 'verifying the account' ...after 4 years?...then the story changes to 'updating the account'....after 4. years? ...then the story changes to 'We have to see the documents'...

At this point, we have legitimate security concerns for the information of our company and our clients. At best, Payment Review and Merchant Services is disorganized, and one hand doesn't know what the other is doing. At worst, we fear Payment Review & Merchant Services is just fishing for a lot of private information. We will not hand anything over with legal counsel review. 

This is outrageous! 

I know this hasn't been an easy process for you, SAM013.

Let me make it up to you by ensuring this gets further investigated. 

Your complaint with our Payments team was submitted today, and someone will be reaching out to you to follow up on this matter. Please know that we're determined to resolve this issue the soonest.

Your patience and understanding are much appreciated.

Currently in the same situation!! This is so frustrating for a small business, and to have no reply and no resolution is even more frustrating. 

I understand your frustrations regarding this issue and the inconvenience this delay may have caused you. I understand your frustrations regarding this issue and the inconvenience this delay may have caused you.

I assure you that your review process is important to us. For now, I recommend contacting our Merchant Team regarding the review process and updates, as they are the best people to provide you with this information. To speak with one of our QuickBooks Merchant Support Team experts, you may scroll down to the bottom of the article to see their contact information.

You can review some of our commonly asked payment questions through this article: QuickBooks Payments FAQ.

If you have any further concerns or questions, please reply to this comment. I will be sure to address them at any time. Best regards!

This post is almost 2 years old!! We took care of the problem- we downgraded and are unsubscribing. 

Noted...it seems to be a practice that is still going on with QBO, even 2 years later. Appreciate your topic in the QB community.