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rick goberkley
Level 2

QB Enterprise 2021- entering vendor bills not posting to PO

Unbelievable that this hasn't been addressed.  This is a MAJOR issue.  The work around of adding a $0 item to the PO to keep it open to post the bill against works, but that leaves the item receipts open and can increase the risk that a vendor bill could be entered twice.  This issue makes the PO related transaction report completely unusable as the bills are no longer attached to the PO.  Also the PO transaction screen shows 0 items on bills.  I regret the upgrade to 2021.

joseic
Level 1

QB Enterprise 2021- entering vendor bills not posting to PO

This is unbelievable! Makes me doubt how serious Intuit is and is pushing our company to start looking for other options. We are relying in Quickbooks Enterprise for our company's operations, how can we still keep on doing it?

jmarler-newton
Level 3

QB Enterprise 2021- entering vendor bills not posting to PO

We have 1000 open POs b/c the system is broken. We have no item receipts b/c the system is broken. It's causing us a lot of extra work. Can I invoice Intuit for our additional labor or get a discount in our renewal b/c this is crap? It worked before and you guys broke it when you rolled out 2021. You create a software for a living, how can you not fix this after 9 months????????? You have made a lot of people upset and will probably lose a lot of future business b/c people aren't going to recommend this product because the customer service is so incredibly bad. I cringe any time I think I might have to call...
DO_NSC
Level 3

QB Enterprise 2021- entering vendor bills not posting to PO

Is there amy sign of solution???

DO_NSC
Level 3

QB Enterprise 2021- entering vendor bills not posting to PO

Any sign of solution yet?

Jovychris_A
Moderator

QB Enterprise 2021- entering vendor bills not posting to PO

Thanks for coming back to look for a solution and further updates about this issue, @DO_NSC.

 

Currently, our Engineers are diligently working to correct how pending builds are included in the calculations. In the meantime, if you have pending builds, the amounts on the report will need to be manually created.

 

Also, one of our Community members shared a temporary solution, you can check out this link to follow the steps: Patti70.

 

If you haven't contacted our support team yet, I encourage you to contact them. This way, you will receive updates for this investigation (INV-19434) through email that may contain a few steps to resolve the issue further: QuickBooks Desktop Support. It indicates the support hours we have for chat and callback.

 

Feel free to comment us anytime if you have additional questions about processing POs and bills workflows. We're always here to assist and share information. Stay safe and healthy!

anthemjennifer
Level 2

QB Enterprise 2021- entering vendor bills not posting to PO

What is the status on a fix for the Enhanced Inventory bug INV-51527 ?

anthemjennifer
Level 2

QB Enterprise 2021- entering vendor bills not posting to PO

This ticket was not created for INV-19434.  Please post a relevant reply.

Catherine_B
QuickBooks Team

QB Enterprise 2021- entering vendor bills not posting to PO

The investigation is ticket is still open, anthemjennifer.

 

The issue is caused by handling pending builds. We are currently working to correct how pending builds are included in the calculations. For now, if you have pending builds that amount on the report, you'll need to be manually calculated. 

 

Any updates about this issue will be sent via email. It will be notified to the mail address on file from the email you provided the moment you called us. Let me also add this link that you can read to learn more about the Accounts Payable A/P workflows.

 

Thanks for your patience while we work on getting a permanent fix to this issue. Just post again or send a reply if you need more help. Take care!

hlhart
Level 3

QB Enterprise 2021- entering vendor bills not posting to PO

Do you realize that this post is NOT about pending builds but about receiving inventory against a purchase order in Enterprise running Enhanced Inventory.  I posted about this almost A YEAR AGO!  We have been getting the run around ever since.  Intuit broke the software.  It is costing companies lost time and wages having to go through extra steps to be able to function.  The 22.0 version is being sent out to Pro Advisors to learn.  Has it been fixed there?  If not you SHOULD NOT RELEASE IT.  Those that were waiting for their payroll to force them to upgrade will now have to endure this.  

jmarler-newton
Level 3

QB Enterprise 2021- entering vendor bills not posting to PO

This is not a solution. Everyone wants an answer. I don't even understand what you are saying about "pending builds". Like a software update to fix the issue??? It's approaching an entire year of this issue existing. I think I will start looking for new software...

jmarler-newton
Level 3

QB Enterprise 2021- entering vendor bills not posting to PO

The Accounts Payables A/P Workflows link is a total joke. OF COURSE we would use it that way if it WORKED!!!! HELLO!!!! What is wrong with you guys??? Do you not read our posts??? IT DOES NOT WORK. YOU CANNOT RECEIVE INVENTORY, per your stated workflow. If you do, then you can't pay the bill. Seriously???  

Aponok
Level 2

QB Enterprise 2021- entering vendor bills not posting to PO

This issue has NOTHING to due with pending builds. Intuit, do you even understand what the issue is? If you don't understand it, and think it has something to do with pending builds, how are you ever going to fix it. It has now been almost a year and this issue has not been fixed. I (and I am sure many other) are now evaluating other software options. Your refusal to fix this and other issues are driving customers away.

anthemjennifer
Level 2

QB Enterprise 2021- entering vendor bills not posting to PO

I had a lengthy call with Intuit Support yesterday in regards to Vendor Bills not posting to POs in V2021.  The representative did research the issue as well as review the notes on investigation INV-51527 which is still open with Intuit.

 

It seems they consider this to be expected behavior and they modified the Enhanced Inventory workflow as it relates to Vendor Bills in V2021. You attach the Vendor Bill to the Item Receipt in the Unbilled Items selector window.  The way she explained it seemed to make sense with the exception of not being able to see the bills linked to a PO when viewing Related Transactions.  It is still open with Intuit because customers are not comfortable with the changes as they have been applied.   I am going to go forward with entering Vendor Bills the way the want us to and hope for the best.  Since this has been ongoing for almost a year I don't see them making a change anytime soon.

hlhart
Level 3

QB Enterprise 2021- entering vendor bills not posting to PO

Well I can confirm THIS WAS NOT FIXED IN THE V22.0.  I just tested it with data from my customer who had upgraded to v21.0.  I used both an existing PO and a new one that I created.  Both times after receiving items against the PO it would only show Item Receipts for the vendor when attempting to enter Bills.  After entering Bills against these Item Receipts it still shows ZERO for Quantity on Bills.  

 

This is a major failure.  This problem has existed for over a year.  Intuit broke this by majorly altering the process and doesn't seem to care about it.  This is costing companies thousands of dollars in wasted time and payroll costs.  I will not update any of my customers to this version.  I have one customer still on v20.0 that has another year before they have to update because of Payroll.  This one doesn't use payroll so they can stay the same (unless we find something that they need in the "new" features).  My customers are angry they have to pay every year for this and it doesn't work.  I am waiting for the feedback of why they should stay on QuickBooks and not look for another software.  

 

Sorry to be the bearer of the bad news but I wanted everyone on here to know as soon as they could.  

Empire Safe
Level 2

QB Enterprise 2021- entering vendor bills not posting to PO

I just tested the same thing, should have checked here first! 

 

I don't understand why anyone is calling this "expected behavior" when it is clearly an actual glitch. They didn't change the workflow, all the buttons at the top still lead you to enter PO -> Receipt -> Bill, yet when you enter the bill, click on a line item and hover over "Show PO" it has a brief visual glitch and changes to "View Item Receipt". Stop defending this behavior by submitting to stockholm syndrome.

 

Intuit, how can you let your customers with EIR yell into the void like this without having someone who actually knows what they're talking about reply? These "employees" that come on this thread having not read any previous replies and present some "temporary" workaround or completely misunderstand the problem, then say how fast you're working to fix this is extremely insulting.

 

You have now released two whole years of this product without fixing the most basic way that EIR works. What is taking so long?

Aponok
Level 2

QB Enterprise 2021- entering vendor bills not posting to PO

Seriously? This catastrophic bug, introduced in October 2020 when V21 was released and pushed on all of us who do payroll, is still not fixed in V22?? O! M! G!

 

It's been a year, has costed my company $1000's, and still is not fixed.

 

Enough. I'm switching so Sage, and encourage everyone else to do the same.

SheilaB965
Level 2

QB Enterprise 2021- entering vendor bills not posting to PO

I have the same issue in version 22.  We are using QB Enterprise. I just tried to enter a bill and it shows there are PO's outstanding but when you click on the "YES" button for them to display, they are blank. 

Lilalykat
Level 3

QB Enterprise 2021- entering vendor bills not posting to PO

Update: I have a better workaround than deleting the PO and creating a new one. I change the qty on the original PO to maybe one higher, so that the PO does not show up as complete, then enter the bill against it with the correct quantity and go back to the PO and put the original quantity. Much easier than deleting the original PO and recreating one.

Phil F
Level 2

QB Enterprise 2021- entering vendor bills not posting to PO

And what is the status of this as this is beyond frustrating.  We just updated to QB2022 and the issue is still present.  How does it take all of these engineers this long to fix it?  Its a complete joke!

Phil F
Level 2

QB Enterprise 2021- entering vendor bills not posting to PO

Well, how does this logic work if you receive items before the actual bill?  This is a common practice as well.  Or, sometimes you pay 50% up front and pay the final 50% after product is received.  This issue is on-going with no solutions to date?  And to top it off, it is still present in 2022 version we just updated to.  How is it that this is not fixed yet?  

jmarler-newton
Level 3

QB Enterprise 2021- entering vendor bills not posting to PO

QUICKBOOKS... our P&L is totally messed up b/c of this issue. I'm spending countless hours trying to fix our books. WHAT IS WRONG WITH YOUR COMPANY??? We have MILLIONS of dollars not posting to our P&L b/c we can't freaking turn off enhanced inventory and you guys BROKE IT.

THIS IS SOOOO STUPID, it's been an entire year. I think you should give every single client that uses enhanced inventory a credit for 12 months b/c of the issues you have caused. I used to LOVE Quickbooks, I've sent so many clients your way, but the lack of customer service and the fact that you guys can't seem to fix the software you created in the first place makes your product less desirable. 

jmarler-newton
Level 3

QB Enterprise 2021- entering vendor bills not posting to PO

Also, can I send Intuit the bill for my very expensive accountant that is having to decipher where all of our money is going since it's not posting correctly? IMBECILES!!! 

TonyPalo
Level 1

QB Enterprise 2021- entering vendor bills not posting to PO

To echo what a great number of people are already confirming, we just upgraded and have inherited the same issue. Pretty saddening this has been a problem for so long with no resolution.

DO_NSC
Level 3

QB Enterprise 2021- entering vendor bills not posting to PO

Actually,

 

Have you guys every received a PO in foreign currency as well. When I have a PO order of $10 and let's say my Standard Currency has a rate of 100 to $1 the PO looks okay. when I now enter a bill to it, it works fine. However, when I receive the item first (but it also happens after receiving the item after the bill) the receipt is booked not as $10 with the local amount being 1000, but it already books the  dollar amount as 1000 and still multiplies it with the same rate of 1000 leaving it in local currency as 100,000 instead of the 1,000 it supposed to do. I think everything is related to this, but to be honest I do not expect any help from Intuit on this matter, so anyone has a solution on this one?

 

Thanks!

 

 

   

 

 

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