cancel
Showing results for 
Search instead for 
Did you mean: 
melaw0825
Level 1

QB Enterprise 2021- entering vendor bills not posting to PO

Our sequence of processing Purchase Orders/Receiving Inventory/Entering Vendor Bills has always occurred in that order.  Upon receiving a vendor bill, we would choose vendor, enter bills & choose the PURCHASE ORDER for which we want to enter a bill.  The PO was shown whether received in full or not.  Since the update to 2021, the only option for entering a bill is from the item receipt(s); the PO is no longer shown to "bill from". The issue with billing from the item receipt is that the field "Qty on Bills" on the PO is not updated/populated.  This certainly can result in AP issues, duplicate payments to vendors. etc.  Seems there is a glitch with the software as furthermore on the Bill itself, when the Show PO button is clicked it opens the Item Receipt.  Tech support advised us to delete/re-enter PO's & redo item receipts.  This is not a practical solution nor would it solve the problem.  They stated that they could note escalate to their programmers to which my response was quite heated!  PLEASE HELP!

75 Comments 75
ReyJohn_D
Moderator

QB Enterprise 2021- entering vendor bills not posting to PO

I've got you covered, @melaw0825.

 

I'll help ensure you can resolve the issue you have with your vendor bills and purchase orders in QuickBooks.

 

Have you turned on the Enhanced Inventory Receiving (EIR) feature in QuickBooks? If so, you'll need to create an Item Receipt to receive the non-inventory items and close the purchase orders.

 

For more info about it, please review this article: Turn on Enhanced Inventory Receiving (EIR).

 

If not, then you can open a sample file to test if this is a data issue. Here's how:

 

  1. Open your QuickBooks.
  2. On the No Company Open screen, select a sample file from the Open a sample file drop-down.
  3. Perform the same set of steps as you normally would.

 If you get the desired result, then the original file might be damaged. In this case, I recommend running the QuickBooks Verify and Rebuild tool. This can help identify and repair data damage. 

 

Here's how to Verify your data (original company file):

 

  1. Go to the File menu at the top.
  2. Select Utilities, and then choose Verify Data.

If the Verify data detects an issue, you can Rebuild your file. For more info about the process, please check out this article: Verify and Rebuild data in QBDT.

 

Also, I'd appreciate it if you can provide screenshots so I can give more troubleshooting steps to fix your issue.

 

To learn more about the newly added features for QuickBooks 2021, please refer to this article: What's new in QuickBooks Desktop.

 

Lastly, you can pull up some vendor-related reports to ensure the accuracy of your records. To achieve this, go to the Reports menu, and then select the desired report from the Vendor & Payables section.

 

Feel free to comment back below if you have follow-up questions about this. I'd be glad to help you some more. 

hlhart
Level 2

QB Enterprise 2021- entering vendor bills not posting to PO

This is not a fix.  My customer has Enhanced Inventory Receiving turned on.  I updated them to 2021 over the long weekend.  Now they CANNOT post a bill against a purchase order as it does not show on the list of open purchase orders.  I have verified and rebuilt their data file with no errors found.  They have a huge amount of purchase orders.  They do not have the time to delete and re-enter all this data.

CharleneMae_F
QuickBooks Team

QB Enterprise 2021- entering vendor bills not posting to PO

Thanks for joining us here, hlhart. Welcome to the Community.

 

I recommend contacting our QuickBooks Support Team. This way, they'll be able to further investigate why the entries are missing after upgrading to QuickBooks Enterprise 2021.

 

Here's how:

  1. From the Help menu, select QuickBooks Desktop Help.
  2. In the Have a Question window, scroll down to click the Contact us link.
  3. This will display the Contact Us screen.
  4. Go to the Tell us more about your question section to enter the issue or topic in the field box.
  5. Click the Search button to display the Start a Message button.

 

Additionally, I've added an article that'll help you learn more about the new and improved features in QuickBooks Desktop 2021 that suits your business needs: What’s new in QuickBooks Desktop 2021.

 

I want to ensure everything is taken care of, so if you have other concerns or questions, please let me know to help you.

psb1
Level 1

QB Enterprise 2021- entering vendor bills not posting to PO

This is a bug that started with install of 2021.

 

I contacted support and they were clueless and only could suggest a bug report.

 

I have sent in several with no fix yet.

psb1
Level 1

QB Enterprise 2021- entering vendor bills not posting to PO

This is a bug.

 

I contacted support.  I was a waste of time.  They suggested I submit a bug report.

andyberry00
Level 2

QB Enterprise 2021- entering vendor bills not posting to PO

We are experiencing this issue as well, since updating to v2021.  

Receive an Item.  PO shows a QTY RCVD, check mark in CLSD, and 0 QTY on BILLS.  However we can no longer create a Bill against that PO.  We can create a Bill against the item receipt, but this is NOT the workflow we have used for years and we are concerned it will create other issues.

 

This PO also does not appear in the list of Open POS for that vendor.

katherinejoyceO
QuickBooks Team

QB Enterprise 2021- entering vendor bills not posting to PO

Thanks for joining this conversation, @andyberry00

 

As an insight, the system will only allow you to track taxes on the expense, checking, and income accounts. However, using the Accounts Payable or Accounts Receivable type of accounts isn't applicable.

 

To get your work done, create an invoice or a bill so you can allocate a VAT code to the transaction instead. 

 

For future reference, I've got you some links that will help you learn about adding and removing the VAT rates or sales taxes on your forms in QBO:

 

 

Feel free to message again if you have additional questions. I'm always delighted to help. 

hlhart
Level 2

QB Enterprise 2021- entering vendor bills not posting to PO

What you are talking about has nothing to do with the problem listed.  The software has changed the way it is working.  This change DOES NOT WORK in the real world.  I have one customer who will not update until this is fixed.  Please read the original post - nothing to do with sales tax or GST/VAT rates.  

Jmobilia
Level 1

QB Enterprise 2021- entering vendor bills not posting to PO

We just upgraded and are having the same issue. It seems some are showing and others aren’t. No rhyme or reason that we can tell so far 

Mark_R
QuickBooks Team

QB Enterprise 2021- entering vendor bills not posting to PO

Thank you for raising your concern here in the Community, @Jmobilia.

 

At this time, we have an ongoing issue where vendor bills aren't posting to purchase order when using the Enhanced Inventory Receiving. Rest assured that our product engineers are diligently working on a fix.

 

To ensure you'll get an update about the resolution status, I suggest contacting our QuickBooks Support Team again. This is to ensure that your company is added to the list of affected users and provide this investigation number for easy tracking: INV-51527.

 

Here's how to reach them:

 

  1. Go to the Help icon and select QuickBooks Desktop Help.
  2. Click Contact Us.
  3. Write your concerns in the description box, then select Continue.
  4. Select which one of the support options you'd like to use.

 

You can also check out this article for another way of reaching out to our support team and its support hours: QuickBooks Desktop Support.

 

Thank you for your patience while we work for a fix. Please know you can continue to reach me here with any additional questions. I'll be more than happy to assist you again.

measter
Level 1

QB Enterprise 2021- entering vendor bills not posting to PO

I am having the same problem as others with entering bills against P.O.'s. The list of P.O.'s as well as the list of item receipts comes up as options to post bills against. Sometimes the P.O. that I need is not listed at all! On top of that, when I try to start a question in the help window on Quickbooks, as soon as I start to type the window shrinks. Over and over. Also am unable to email from the Customer Center. All of these problems have started since we updated to 2021. Very frustrating.

MaryLandT
Moderator

QB Enterprise 2021- entering vendor bills not posting to PO

I understand your frustration with the current issue on your transaction, measter.

 

We're already aware of this and our Product Team is working to find a permanent fix.

 

You can contact our QuickBooks Desktop Live Support Team so they can add your account to the investigation. This way, you'll receive updates via email once the issue is fixed.

 

You can follow the steps provided by my colleague Mark_R in this thread. I've added this link to know when to contact them: Contact QuickBooks Desktop support.

 

I appreciate your patience while we look into this. Keep me posted if you need anything else with QuickBooks. I'm always right here to help you.

kslivka
Level 1

QB Enterprise 2021- entering vendor bills not posting to PO

The last post on this issue was last Tuesday! We are looking for some answers! This is causing a huge backlog of entries within our office!! Please post the fix sooner than later!! 

Rodney E
Level 1

QB Enterprise 2021- entering vendor bills not posting to PO

It is rediculous that this issue has been going on since November and no solution, yet you still allow people to download and install this crap knowing its going to malfunction. We were forced to upgrade due to the lack of availability to a previous version which ran fine. I am so angry Quickbooks is cowering in this way. I suppose if they drag it out long enough everyone will eventually work through it and then QB wont have to address it....until the next upgrade

Aponok
Level 2

QB Enterprise 2021- entering vendor bills not posting to PO

I've been having the same problem since I installed 2021. I just spent over 1 hour on the phone with QB tech support troubleshooting this issue. During all the rebuilds, updates, verifications, etc. that they wanted me to do, I ran across this article. Needless to say, they didn't fix the problem. When I asked them why it is taking more than 4 months to fix this problem, she said it could take up to a year. There are other bugs in the program that I have reported over 2 years ago with no fix. This is insane.

Empire Safe
Level 2

QB Enterprise 2021- entering vendor bills not posting to PO

Glad to have found this thread. Just another user with the exact same problem with 2021 as of 3/12/2021, and can't upgrade to it until the problem is fixed.

Enter PO, receive, enter bill. Hit "Show PO" on the bill, it goes to the PO which shows 1 in the received column and 0 in the bill column. Go back to the bill again, the button has some graphical glitch and changes to "Show item receipt" instead.

We've had multiple calls with customer support, and often have trouble getting anyone to even understand what we are talking about until we get on remote support, at which point they do the same verifies and rebuilds and declare they have no idea and haven't seen this before. We had another meeting with tier 2 scheduled to call for yesterday; they never called and we've heard nothing back.

I suppose I'll spend even more time calling again and adding our company to the INV-51527 list, but it sure seems like it'll be time for the next version by the time we hear back.

andyberry00
Level 2

QB Enterprise 2021- entering vendor bills not posting to PO

Still having troubles with this. 

We have a workaround in place (adding a bogus unreceived $0 part number to any PO we want to Bill so it then shows up) but entering bills seems to lock the db so no other user can save work.

We desperately need a fix!

sclark11729
Level 1

QB Enterprise 2021- entering vendor bills not posting to PO

I really wish we would have read this discussion before we upgraded. We are having the same issues and tech support was no help. It looks like our system changed to EIR after the upgrade and we are doing told you cannot go back unless you restore you last back up. The bug removes the check and balance in AP entry and created a very cumbersome work around. Very disappointed since QuickBooks is supposed to be one of the best accounting softwares.

DO_NSC
Level 2

QB Enterprise 2021- entering vendor bills not posting to PO

we run into this issue too, but as far as I know, I have to update before my license expires in June, So how hard is it to add at least the PO number in the screen of billing? Since the receipt number can be different to the PO number it is hard to see what receipt you need to pick for the bill. It costs lots of time and thus money to be able to solve it. We run it in seven countries in 14 company files so you can do the math. When will it be solved? 

DO_NSC
Level 2

QB Enterprise 2021- entering vendor bills not posting to PO

We run QB in seven countries with 14 company files. You can imagine how much time and money this costs us. Why is it so hard to add the PO-number in the billing screen? That will already help a lot, since the PO-number and the receipt number are not the same. This makes matching a receipt to a PO in the billing screen almost impossible! Since our license op the 2020 version is expiring in May, how can I receive a solution for this?

 

 

GlinetteC
Moderator

QB Enterprise 2021- entering vendor bills not posting to PO

We understand what you've been through having this kind of issue, DO_NSC.

 

We also want this resolved as much as you do. If you haven't already, please give us a call or chat with us to have your company added to the notification lists. That way, you'll receive an email if updates are available.

 

Your patience and understanding are much appreciated.

DO_NSC
Level 2

QB Enterprise 2021- entering vendor bills not posting to PO

Please add me to it, since I gave up getting to the correct helpdesk since no one on desktop selection (enterprise can not be selected) seem to be able to answer the question or add me to that list. Thanks!

 

CharleneMae_F
QuickBooks Team

QB Enterprise 2021- entering vendor bills not posting to PO

I'm here to point you in the right direction to contact our support, DO_NSC.

 

You'll need to speak to our QuickBooks Support Team so you'll be added as one of the affected users. Here's how:

 

  1. From the Help menu, select QuickBooks Desktop Help.
  2. In the Have a Question window, scroll down to click the Contact us link.
  3. This will display the Contact Us screen.
  4. Go to the Tell us more about your question section, then enter INV-51527.
  5. Click the Search button to display the Start a Message button.

 

In case you're still unable to reach out to our supports, you can directly message them through this link: https://quickbooks.intuit.com/learn-support/help/en-us/contact-us?product=QuickBooks%20Desktop.

 

Please see this article for more details: Contact QuickBooks Desktop Support.

 

You can also check out our Accounts Payable workflows article. This introduces two possible workflows available in QuickBooks when managing bills with or without PO.

 

Please reach out to us about how contacting our support goes. I want to ensure you're added to the list. This way, you'll be notified once it's resolved.

Aponok
Level 2

QB Enterprise 2021- entering vendor bills not posting to PO

GlinetteC,

This has been broken for over 5 months - ever since 2021 was released. It has cost your customer literally thousands of hours of work and lost productivity. If you REALLY "want this resolved as much as you do", your team would have fixed it by now. I cannot begin to express how disappointed I am that your team broke this functionality, and have not put it back the way it was after more than 5 months of talking about it. It is obvious that your team has NOT been working on it for 5 months, but rather working on OTHER issues. Please elevate this major problem so one of your programmers can actually work on it for a couple hours and get it fixed. Thank you.

Need to get in touch?

Contact us