You'll have to ignore the existing item receipts in the list.  It seems in our system that once that dummy item is added, the item receipts no longer appear in the list.  We have a few POs where we have missed adding the dummy item so we see those items receipts and just ignore them.  

Just spent an hour in a QB's Chat on this topic.  And a year later there is no resolution, no projected fix date.  Anyone else just renew their support of like $4k and want a refund?

So the online Chat with Quickbooks said I would get a better answer by getting a phone call back.  I requested one.  Person answered I gave the issue number, was put on hold and 33 minutes later they disconnected the call.  Great support eh?

yes, I've asked several times for a refund.

So to add insult to injury, they are ending support for 2019 (which still works) in May, when this still has not been fixed over a year now!

Unbelievable!

Support is terrible!, I have asked for a manager to call me back to discuss the logic here.  I was told it will take 3-5 business days for a manager to call me ?!!

It looks like they are forcing our hand to take our business somewhere else. 

Well just been reading through this thread of comments.  Just so you know.....I just recently upgraded from 2019 to 2022 and guess what???  This issue is STILL NOT FIXED in the 2022 version!!!  Completely insane!!  It has been only a couple of weeks since our upgrade....can't imagine waiting months (actually years!) for a fix.  

We called back in 2020 right after we upgraded to 2021 Enterprise. Called again later in 2021 and still not fixed. It is now May of 2022 and they still have not fixed the issue. The sample company works correctly but when you open a real company it does not even have the "Enter Bills against Inventory" button available on the home screen or in the top drop down. Over 2 years now with no help. Get out of Intuit and go something like E2 Shop software.  Called yesterday and had to log out all my users to go round and round with a rep that had no idea how to fix the issue.

You can also just use Misc. Item and put qty as 1 with $0.00 on the PO and then when you receive the last of the items against that PO, you can receive that 1 Misc at zero dollars and it will close out the PO and not affect your amount due on the bill or you r inventory value.

Purchase Order Management button is grayed out and you can't even select it. I assume it is because the other issue is not fixed. This software is garbage if the creator of the software has no idea how to go in and fix this issue. Could have been fixed with in a week clear back in 2020 when they were first aware of the issue.

Hello, narythechipmunk. 

We appreciate the workaround you've shared with us in this forum. I'm sure other users will find this helpful too. 

Also, I've checked with the INV-51527 provided by my colleagues above the investigation is still in progress. That said, for us to send you an update, I recommend calling our phone support so we can add you to our notification list. 

1. Go to the Help icon and select QuickBooks Desktop Help.
2. Click Contact Us.
3. Write your concerns in the description box, then select Continue.
4. Select which one of the support options you'd like to use.

If you need help with other vendor tasks, click this link to go to our general vendor topics with articles that'll walk you through the process.

Our product development team is working continuously to resolve this issue, and we're going to roll it out as soon as possible. Your patience is much appreciated. Take care!

It has been 528 DAYS since I first posted regarding this problem.  This was after wasting hours with tech support who completely denied this was a problem.  I must have rebuilt my customer's database at least 10 times.  Then I was told it Enhanced Inventory needed to be turned on.  It was already on.  

Be honest with us.  We know you are never going to fix this.  How might you ask?  You released version 2022 with the same problem and didn't warn anyone.  This is costing end users time and money.  Don't be surprised that some are starting to switch to Sage.  

You broke this and refuse to fix it.  Please stop telling us that you are working diligently on it.  You have had over a year and a half to fix this.  Either you have really bad programmers or just giving us a line to keep us quiet.  

I am about to have to upgrade another customer because of payroll - they will be furious if this isn't fixed soon.  They have hundreds of purchase orders out at a time and this will be a nightmare.  

This is still an issue now, in June of 2022. Are flows have been obliterated, and we've now begun actively seeking out other accounting platforms as QuickBooks is no longer stable or reliable. How could you let this happen Intuit? Are they still considered a "Fortune 500 company?"

Quickbooks Support team -  This Issue is almost 2 years old.  What is the status of this issue?  Will this ever be fixed?

I actually are already lobbying to replace QB within our company, this issue being a self explanatory example why.

Agree, we will have to look into alternatives like Sage or NetSuite.   I am floored at the lack of attention to this.

We actively pursued switching to another program after not being fixed since March of 2021 for us.  We have switched to NetSuite and are going live October 1st.  From last October till now, we switched back to QB 2019, which works flawless.  For those who don't have payroll, you can totally do this and not have the headache. 

Reconciling our last fiscal with QB 2021 was a NIGHTMARE, but I am glad to be out of it and soon we will never have to look back.  It's a shame and has cost our company tens of thousands in loss of time and manpower.  Not to mention it literally has held us up from providing our bank with documentation needed since we had to literally take a year of time to catchup since we put things on hold since a "fix" was coming.... that never came.  We eventually had to make the decision to start and muddle through it because taxes being due do not wait for software fixes.  We are now about 1.5 months away from being 100% caught up and able to submit our 2022 tax return as well as put our paperwork in for our building purchase that has been held up. 

What a mess.... but do yourself a favor and get out, it's not worth the headache and stunting your growth to stick with it, especially since they will not even offer refunds for their broken software. We will never get the year and a half back... that's gone forever. We are lucky that it didn't cause even more damage or missed opportunities.

Good luck everyone.

We are considering the same.  The whole support backend for QB seems to melted away to nothing.  everything we were using now takes forever to get simple items resolved.  We have already moved off QB payroll and looking to migrate more.

Hi there, @11729.

First, I appreciate you for joining us here in the Community thread. Know that this is not the experience we want you to have in QuickBooks Desktop (QBDT). As I check here on my end, the investigation is still ongoing, and our Product Development Team is still working on a fix.

I recommend contacting our Customer Care Team. This way, you'll be added to the list of affected users and receive updates once the troubleshooting is available. To begin, here's how:

1. Open QuickBooks.
2. Go to Help, then select QuickBooks Desktop Help.
3. Select Contact Us.
4. Give a brief description of your issue, then select Let's talk, and then choose a way to connect.

@11729, feel free to get back to me if you have any additional QuickBooks-related concerns or need help performing specific tasks in QuickBooks. It'll be my pleasure to help you out again. Take care!

Just the same copy and paste responses from the QB team: " investigation is still ongoing, and our Engineers are still working on a fix"

Kurt, 

Your engineer's dishonest response is not appreciated by any of the hundreds, perhaps thousands, of affected customers that have been waiting two entire years for the basic functionality of QuickBooks to work. 

You are still openly selling broken software, and provide us with no avenues to get this fixed. These robotic canned responses do nothing but aggravate those of us who are holding out hope that you will get your act together.

If we contact the Customer Care Team every single day and report that the same problem is not solved, do you think it will get the engineers to work faster, or will it be another 24 months before we're told they're still working on it?

I 100% agree with this response to the magnitude of absurdity that we are all being forced to deal with. I couldn't have said it better myself. I used to be such an advocate for QuickBooks, but the level of service has gone so far downhill, I'm not sure that it's recoverable. The amount of work you have created for Enhanced Inventory Receiving (EIR) Users is ridiculous, I don't think ANY OF YOU in Customer Care understand the accounting issues caused by the broken software. It creates SOOOOOO MUCH EXTRA WORK b/c of the fact that we cannot turn off EIR. Clearly no one cares....

There should be no reason to turn off enhanced inventory - we pay for it, it’s just straight up broken. It’s so painful for bookkeeping - every item we receive an item from our vendors I know it’s now been turned into a never reconcilable bill transaction. We will never be able to use the billing system correctly again at this point. 

To be honest, QB helpdesk always has the same loop all over again on basically every issue. When you actually mentioned options given are not working, they just repeat the same solutions until you give up. I actually never try anymore in the first place. So the response was as expected, predictable and useful as ever. 

Hello all. I'm Ami, one of the moderators here in the QuickBooks Community. I just wanted to let everyone know that I've shared this thread and the urgency of the issue with our engineering team. While I do not have an ETA at this time, I can assure you that they are aware, and there is work happening on it.

I will come back and update this thread as soon as there are any more details to share. Thank you!