My issue is not about “ builds.”  The issue case number is the one I was given after spending hours and hours back in May trying to get an answer to the BILL ..PURCHASE ORDER..ITEM RECEIPT issue that is the origin of this thread. More than a year later and not fixed. AND, as one poster noted, also not fixed in Enterprise 2022 either.

This isn't the kind of impression we want you to experience, @barb0101.

At this time, we haven't received an update from our engineers on the ongoing issue where vendor bills aren't posted to purchase orders and item receipts. Rest assured, they're all hands on deck to resolve this issue as soon as possible. 

If you haven't yet, I recommend contacting our QuickBooks Support Team. This way, they can add your company to the list of affected users so you can get an update about the resolution status of the investigation. You can also provide this investigation number for easy tracking: INV-51527. To reach them, please follow the steps below:

1. Go to the Help icon and select QuickBooks Desktop Help.
2. Click Contact Us.
3. Write your concerns in the description box, then select Continue.
4. Select which one of the support options you'd like to use.

You can also check out this article for another way of reaching out to our support team and its support hours: QuickBooks Desktop Support.

Thank you for your patience while we work for a fix, @barb0101. Please keep in touch if there's anything else I can do to help you succeed with QuickBooks. 

Agreed, they have not fixed or attempted to resolve the PO/Item Receipt/Bill issue. We restored our 2019 data files and have avoided all updates since then. At this point, we do not recommend QBs for anything.

This is a total nightmare. I wish I'd found this thread weeks ago.  Our QB file was damaged and we had to start over and your tech support suggested we upgrade from Enterprise 20 to 22.  So that was just done over the holidays and now we are on day 2 with this stupid PO>Item Receipt>Bill issue.  I can't believe I am seeing this hasn't been resolved in over a year.  Can the engineering team not just look at the programming change from version 20 and change it back? It's not like they have to reinvent the wheel.

Also, you clearly have never tried to contact QB customer support by phone or chat.  They are borderline useless.  On average it takes 4-5 phone calls just to actually get someone on the phone who will document the issue and then they almost never have a solution.  I spent over 12 hours with tech support in October just to be told my company file could not be repaired even by data services.  That was over 10 separate phone calls because I was hung up on multiple times, given 4 different numbers all which went to QB online, told they weren't allowed to give out a customer support phone number because people calling in was "inconvenient" to their agents, told they were not allowed to transfer calls, etc.  For the price we pay, support should be available. I've been a QB person since 1997.  I won't be recommending your products to a single person going forward and I will be looking for a new solution for the company I manage.

I also have been battling the same issue for 1 yr and 3 months now.  Upgraded to 20 and noticed the issue 4 weeks later, Had to restore back to 19 and reenter 4 weeks of data.  Attempted version 21 with the same issues.  This is becoming very frustrating and currently looking at new software.

Any news dear Intuit? Do we have to change to other software or are you actually going to fix it after 1,5 years of letting your customers down?

I know this hasn't been an easy process for you, DO_NSC. 

Let me make it up to you by making sure you'll get a detailed overview of the investigation status. Our engineering team is still working hard to find a permanent fix regarding this issue. Rest assured, they're all hands on deck to fix this.

You can also reach out to our support to get an accurate update about the ongoing investigation. To contact them, please see this article: QuickBooks Desktop Representative.

Additionally, I've included these articles that'll help you in recording and managing your customer and vendor transactions in QuickBooks Desktop.:

• Sales and Customers
• Expenses and Vendors

I appreciate your patience on this matter, DO_NSC. I'm only a few clicks away if you need assistance with your other QuickBooks tasks. It's always my pleasure to help you out again.

Thanks for the answer, as always the same answer. Nobody believed it is all hands on deck after six months anymore. Now, 18 months later, you still not found it, but you are able to release new versions? That still include the same issue by the way. So please, come on, and don't  reply with this nonsense.and tell us what the real reason is why it has not be solved yet.

I completely agree with DO_NSC. Complete eye roll to Intuit's repeated "all hands on deck" false claims. It's obvious that there are no hands on deck, or this would have been fixed sometime within the last 18 months. Rest assured, Intuit is destroying their reputation spending more time making empty promises than actually fixing the problem.

I could be the deck of the Titanic, I suppose. 

Having this same problem today for the first time, 2/9/22. We upgraded last week. I see this being a huge issue as we will now have to manually close out POs. 

This isn't the kind of experience we want to leave you with, @CMathias.

I have some information about bills not posting PO's. As mentioned by my peer @CharleneMae_F, our product engineers are working diligently on getting this resolved as soon as possible. 

In the meantime, you can add the PO manually to the bill as a workaround.

I'd also recommend contacting our Customer Care Support. This way, you'll get notified whenever a resolution update is available. Here's how to reach out:

1. Go to Help, then click QuickBooks Desktop Help.
2. Select Contact Us.
3. Give a brief description of your issue, then tap Continue.
4. Choose a way to connect. 

One of our phone agents will assist in adding your company to the list of affected users. Just provide this investigation number for easy tracking INV-1943.

I'm also adding this link in case you need help managing vendor-related tasks. It has our general vendor topics with articles: Expenses and vendors.

Thank you for your patience while we're working for the permanent fix. Feel free to reply anytime if you have follow-up questions or concerns with bills. I'll be happy to assist you. Take care and have a wonderful day ahead.

Might I suggest that you stop saying they are working on it most diligently.  We no longer believe that.  Over a year and a half and it still doesn't work.  It took them a few months to even admit that there was a problem.  People spent hours and hours on the phone and rebuilt their files multiple times while QuickBooks knew they had broken the software.  What was even worse was that you released the 2022 version with the problem still there.  You didn't warn your Enterprise customers.  Not everyone needed to update at that time (since it is every 3 years for payroll).  That was bad faith on the part of the company.  This is costing end users money and time.  

You mention "In the meantime, you can add the PO manually to the bill as a workaround."

How would I do that?

I am creating bills by typing in the vendor name and then selecting all of the applicable purchase order numbers. My issue here is open purchase order numbers are not showing up in the list for me to choose. The PO NO. column on the bill record is not editable.

So how do I manually add the PO to the bill if the PO I need is not showing up in the list and I cant just type it in the PO column?

Do you mean actually typing it in the memo or item description somewhere? Because that is not a solution as it wouldn't actually close out the PO without our purchasing department also going to close out their PO and is not reportable. We rely on specific reports and having the bills connected to the purchase orders if a very large part of those reports. 

Cmathias, the work around that we have used is to add a dummy item to the PO  that never gets received.  The reason the PO's do not show up is that they are closing automatically when they are fully received.  Our dummy item is call Test - Do Not Receive, Qty 1, Cost =0.00.  This ensures the PO remains open and is available to attach bills to.  We then have to manually close all completed PO's during our month end review of open PO's.  It's a kludge, but it wass the only way we could find to keep the PO's available to attach bills to.

This is our workaround too. Our item is called QBSUX 😂

My workaround is to edit the PO and increase the quantity of one of the items. Save it so that it shows up as "open". After entering the bill against the PO, I go back to the PO and change the quantity to the original. Not the best, but works for me.  

I appreciate everyone offering solutions, since we apparently have to help ourselves, b/c QB is not taking action. So I did try the steps you listed, but it still shows "Qty on Bills" as 0. I attached a photo. And when I go to transaction history for the PO, it only shows the item receipt, not the bill. So are you not using item receipts? We've been skipping the items receipt step since last April b/c of this issue. We just skip straight to entering the bill since it does post to the PO to show "Qty on Bills". But yes, then we have to go back and close every stinking PO since we skipped the item receipt step, the system thinks it's open although we've paid for it.

Hi, yes we do use Item Receipts, but my screen does not have the Qty on Bills column. Maybe because we don't have inventory tracking selected? I've always wondered why my Item Received date doesn't get saved, it gets changed to Invoice Date when I go from Item Receipt to Bill and the history of when it was received gets lost, but I haven't had the time to research that part of it - again maybe because it could all be tied to Inventory Tracking. Sooo, my workaround works for me, but I guess if you are looking to update the Qty on Bills Column which I don't have, I'm sorry it doesn't work for you. How frustrating! 

You can still use item receipts.  You just need to add a dummy item to the end of every PO and make sure that item does not get received.  Then the PO will show up in the enter bills window.  You still have to manually close the POs because the dummy item never gets received.  But at least it doesn't screw up the accounting if you do it this way.

As I am no end user, I am not sure if it works correctly, but is just adding the PO number in the Memo field of the item receipts not an option? That way the PO number shows up in the popup of receipts in the billing screen? Are there any cons on that method, assuming the PO is visible or known at the moment of item receipt?

It depends how you have things setup. If you're using Enhanced Inventory Receiving, then what will happen is that the dollar amount will stay in Inventory Offset account and also add to AP and Inventory accounts creating an accounting nightmare.  It's a huge problem really.  

The only workaround that I have found that keeps the accounting in tact is adding the dummy item to every PO. 

I agree that your fix is possibly a better option than what we have been doing. Our main issue is if the bill is not tied to the PO, we can't research the payments made. So we skip the item receipt for the sole purpose of having that connection. At the end of each month, I have to create a journal entry to move everything out of the inventory offset account to post the amount in the respective accounts, whether it was office supplies or costs of goods sold, etc.

If you do the dummy item, then the qty on bill and qty on item receipt are both tied to the PO, just as it was before the software was screwed up.  We also depend on that information to identify short shipments, since we have a separate receiving and accounting department so I know for sure that it works.  Give it a try on one order and look at the results.