Usually, invoices that I create are correctly posted in two places: the customer's account and in Accounts Receivable.
However, sometimes, the invoice is in posted the customer's account but NOT in A/R. The matching entry is placed in a dormant credit card account, with $0 entry. Any ideas why this might be happening and how I could fix it?
The first thing I did when I started seeing this (months ago) was to rebuild the database. That didn't fix it .The tricky part is that I can't reproduce the problem easily. Some invoices don't get a spurious entry in the credit card account, others do.
Command-T is helpful. Here's what it looks like for a "bad" invoice.