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Level 2

Quickbooks delaying large credit card paymnets

Has anyone else had problems with QB delaying a large credit card payment? we normally receive small credit card payments and not that often through QB. Most of our customers pay by check but we had a large job recently approximately 500K that a customer wanted to pay with a credit card and we accepted. We made this transaction last week and over the weekend I got an email from QB requesting the following:

 

Here's what you need to do: 1. We need some information about these transactions to get your funding back on track. For each transaction, please gather:

 

 

Customer name

 

 

Customer billing address

 

 

Customer phone number

 

 

Approximately how many times you sold products or services to this customer

 

 

Detailed descriptions of the item(s) or services purchased

 

 

Delivery method (in person, by mail, other) and proof of shipment or delivery

 

 

Copy of the signed sales receipt, invoice, or contract

Other documents we're looking for:

 

 

Contract

 

 

Invoice

 

Signed Sales Slip

 

6-12 Months Processing Statements or Bank Statements (If No IMS History)

 

PLEASE CALL [removed] URGENTLY REGARDING YOUR ACCT

 

 

2. Send all this info to us. Once we get everything, we'll review it. That usually takes 2 business days, but we'll email or call you if we need more time.

 

After talking with someone and expressing my displeasure he said he said send the customer info along with the invoices and 6 months front page of bank stamens showing the summary. We did this and today get a call saying they want 6 months complete bank statements and it will take 7-10 days for us to get paid! Why do we have to verify anything to QB to receive a payment from a customer that QB already has received???

 

7 Comments
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Anonymous
Not applicable

Quickbooks delaying large credit card paymnets

Hi, @kbaker771.

 

I understand the painful process of waiting to receive a credit card payment in QuickBooks. However, to ensure you are protected from any fraudulent activities, we need to thoroughly review the transaction to keep you and your customer safe.

 

We usually ask for your bank information so we can establish a secure, one-way connection with your financial institution, whether it's a bank, credit union, or credit card company. Rest assured that we'll keep your information secure.

 

You can check out the following articles for more information:

 

Privacy and security in our product

Understanding Payment Holds

 

 

I'm here to provide further assistance if you have other questions about credit card payments. 

Highlighted
Level 2

Quickbooks delaying large credit card paymnets

I would like to know how that protects me? You are keeping me from getting paid. for one if anyone is trying to give me money go ahead and let them give it. Two if you want to check then contact us and ask if it is legit. I'll say yes it is then give us the money. There is absolutely no reason to hold this money for 10 days! if you are protecting me, why am I sending you 6 months worth of bank statements with thousands of transaction?

Highlighted
Anonymous
Not applicable

Quickbooks delaying large credit card paymnets

Thank you for sharing your thoughts, @kbaker771.

 

We want to do our best to make sure you're taken care of, and I'd gladly take your feedback here.

 

To resolve the issue as quickly as possible, I'd recommend contacting our merchant support. They'll be able to help further look into this in a secure environment.

 

Feel free to visit again in the Community if you need anything else.

Highlighted
Level 2

Quickbooks delaying large credit card paymnets

Apparently their is no resolution. Now they tell me that I have to do a return on the credit card for the full amount of almost 500K because my bank statements don't prove that if the customer says it is a fraudulent charge, I will be able to repay quickbooks. So it was a lie that quickbooks was doing this to protect me. It was all about protecting quickbooks which I can understand but could do without the lies. It could all be cleared up if quickbooks called the seller and verified the purchase. My personal credit card does this for me.

Highlighted
Anonymous
Not applicable

Quickbooks delaying large credit card paymnets

Thanks for the response, @kbaker771.

 

I already submitted feedback from my side, which is sent to the back end team regarding your concern about delaying large credit card payments. We're always working to make Quickbooks exactly what you need for your business.

 

 

To help us make QuickBooks better, I'm inviting you to send your feedback also. To do so please click on this link: https://feedback.qbo.intuit.com/.

 

I appreciate letting us know about your experience. I'm here, if you need anything else.

 

 

Highlighted
Level 1

Quickbooks delaying large credit card paymnets

Get your attorney involved; sounds like QB is enjoying some interest on your funds possibly? 

Highlighted
Level 1

Quickbooks delaying large credit card paymnets

It sounds like you need some legal assistance on Quick Books policy of holding YOUR $. 

 

Or switch credit card processing vendors. 

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