Has anyone else had problems with QB delaying a large credit card payment? we normally receive small credit card payments and not that often through QB. Most of our customers pay by check but we had a large job recently approximately 500K that a customer wanted to pay with a credit card and we accepted. We made this transaction last week and over the weekend I got an email from QB requesting the following:
Here's what you need to do: 1. We need some information about these transactions to get your funding back on track. For each transaction, please gather:
| | • | Customer name |
| | • | Customer billing address |
| | • | Customer phone number |
| | • | Approximately how many times you sold products or services to this customer |
| | • | Detailed descriptions of the item(s) or services purchased |
| | • | Delivery method (in person, by mail, other) and proof of shipment or delivery |
| | • | Copy of the signed sales receipt, invoice, or contract |
Other documents we're looking for:
| | • | Contract |
| | • | Invoice |
| | • | Signed Sales Slip |
| | • | 6-12 Months Processing Statements or Bank Statements (If No IMS History) |
| | • | PLEASE CALL [removed] URGENTLY REGARDING YOUR ACCT |
| | • | |
2. Send all this info to us. Once we get everything, we'll review it. That usually takes 2 business days, but we'll email or call you if we need more time.
After talking with someone and expressing my displeasure he said he said send the customer info along with the invoices and 6 months front page of bank stamens showing the summary. We did this and today get a call saying they want 6 months complete bank statements and it will take 7-10 days for us to get paid! Why do we have to verify anything to QB to receive a payment from a customer that QB already has received???
