Quickbooks is stealing my money - "deposit on hold"

I appreciate you for sharing your experience in this forum, jmathews128. I'm here to share some update about this issue.

I'd like you to know, we've filed a formal complaint on your behalf with our Merchant Service team so that they can review your account and support experiences and take any necessary action. Rest assured that your concerns have been heard and will be addressed appropriately. In addition, you can reach them back if you need any additional information.

To get more details in handling deposits on hold, please check out these articles:

• Understanding Payment Holds.
• Held Funds for QuickBooks Online.
• Deposits FAQ.

If there's anything else I can help you with, let me know and I'll help you take care of it.

I am having the same issue involving $40,000 with the same run around after I have already provided documentation. I’m one phone call away from it being a well vocabulary educated man’s problem where I get compensated 3 times over for the amount with held if I don’t get an answer. And it’s not Just me. 

Have this been resolved for you?  Can you contact me directly?  

It hasn't been resolved.  QB is holding money from SOOOOO many of it's customers.  They do it to collect the interest off of YOUR money.  But they tell you it's for other reasons.  TRUST ME, it is solely to make and collect that interest.  There are actually lawsuits for it all.  You can use the search bar to find info on those.  

Hello there, @SPandE. I appreciate your patience and efforts in ruling out your deposits on hold in QuickBooks Online (QBO).

I understand that you have been facing some challenges with QBO Payments. It can be a challenging situation, but please know that I'm here to help and support you every step of the way.

Putting a deposit on hold occurs when we need to review a payment. This happens when our system detects a large amount and needs to verify the funds in your account. We regularly review payments to ensure everything is in order. This benefits everyone involved in the payment process.

To ensure privacy, they'll need to review your account discreetly. Since Community is a public forum, we're unable to pull up your information here due to security concerns. That said, it's best to reach out to our customer representative they will provide further updates about the issue collate the information needed, and ensure you receive updates once everything is done. Here's how:

1. Log in to access your QuickBooks Online (QBO) company and go to Help (?).
2. Type or choose Contact Us.
3. Enter your concern, then select Let's talk.
4. Choose either of these tabs:
   • Ask the community to get help from businesses like yours.
   • Start a chat with a support expert.

You can also, check your email for notifications to have an update regarding your withheld funds while they review the payment transaction, take note of the following:

• Please make sure to carefully read the email. In the email, you will find specific steps to fix any issues. Follow the steps as soon as possible.
• Also, provide any additional documents that may be required to complete our review. These documents may include, but are not limited to:
  • A copy of the original invoice you sent to your customer.
  • A copy of your bank statements for the last 6 months.

Note: If you don't have 6 months' worth of bank statements, you may send us whatever is available. You can also include any statements from a previous processor.

Check the Resolution Center. Ensure that you answer all questions from our team and provide the necessary documents. We will complete the review within 2 business days.

For more detailed information, you can scan this article: Learn about funds on hold in QuickBooks Payments

For future reference, I've included these resources to learn what to do if a customer payment is on hold. Moreover, how QuickBooks Payments deposit work:

• Why are my funds on hold?
• Common questions about payment deposits in QuickBooks Online

We appreciate your utmost patience while this is being worked on. Feel free to post here anytime if you have other questions with QuickBooks, @SPandE. I'm here if you need further help. Have a good rest of the week!