Bank payment not increasing income.

Hi there, jimmy. I appreciate you for reaching out to us.

I understand how important it is to manage your cash flow in QuickBooks Online (QBO).

Let's verify that your bank statement and the transaction in QuickBooks Online have the same record. It allows you to determine whether there are differences between your bank statement and your transactions in QBO, resulting your income not reflecting changes.

Let's begin by running the Invoices and Received Payments report. Here's how:

1. Go to the Reports menu.
2. Search the Invoices and Received Payments report in the search tab.
3. Filter the date. 
4. Customize the report based on your bank statement.
5. Click Run report.
6. Once done, compare it to your bank statement.

You can check out some of the links I also included. These will display every report available in QuickBooks Online and show you how to modify it:
 

• Customize reports in QuickBooks Online
• Reports included in your QuickBooks Online subscription

Please get back to the thread if you have further concerns  about your bank transactions in QuickBooks Online. I'm always here to help you. Have a great day, jimmy.

@jimmybigfoot 

If you aren't seeing your income increase, I would look at the products/services on the invoices.  Are they mapped to income accounts?  If so, run a P&L report to see if the income is changing there.  I don't always trust the dashboard.