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Dear Team ,
We are facing problem in bills which shown in minus amount , please check the attached picture. normally QuickBooks is not accepting the bill with negative amounts.. by the way this bill was recorded as item category and not expense.
Moreover , these bills are still showing in the pay bill section even that we have paid it long time ago.
Its almost more than 2000 bills like this.
Kindly your support will be very helpful and highly appreciated.
I appreciate you for sharing a screenshot and details, @301739094241298.
I can help add some troubleshooting steps to keep your bills data accurate.
To start with, let's make sure to update QuickBooks Desktop to the latest release to get the newest features and fixes.
In your case, there may be possible data damage in the company file since it's happening over 2000 bills that you paid already and showing minus amounts. To fix this, I recommend running the rebuild and verify data utility tools. It can help scour through, repair, and inform you of data errors within the file.
Also, ensure to backup your company file and place it somewhere safe like Google Drive or virus free flash drive before using the verify and rebuild tools. It's best to secure a copy for any potential issues like data loss.
Once QuickBooks spots the error, it will self-resolve hurdles when initiated the rebuild process. You can also check additional solutions from this article: Fix data damage on your QuickBooks Desktop company file.
I know that this is quite alarming. I'm always here to get your updates and provide additional assistance when you comment below. Anytime I can help. Take care, and have a great day ahead!
Unfortunately , before contacting you .. I have tried all of the mentioned solution which you have said it but none of them work, even I had bought the latest version and was wishing that the problem will be solved but not.
Please help me in other solutions. Thanks
Dear Team ,
I have tried all solutions which you mentioned it before i contacted you. but none of them work with me. i hope that you can give me more solution because you know how much this matter is serious since its related to a huge company account.
Thanks
Allow me to provide you some information why bills are showing in a negative amount, 301739094241298.
Normally, a negative amount on your vendor transactions indicates something that you've already paid to them. For negative balance in Accounts, Payables may sometimes mean that you've entered bills and checks were written against it, but the original bill amount somehow was deleted or voided. To fix this, you can follow the steps below:
However, if the issue persists, I suggest reaching out to our support team again so they can investigate this further. They have the tools to pull up your account in a secure environment.
For your reference, I've added this article so you'll get the information you need. Customize Reports In QuickBooks Desktop.
Please get back to us if there's anything else that you need with your bill. We're here to help you all the time.
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