check

In Quickbooks online, how do I handle a vendor check that was not received and ensure the funds are credited back to my account?  Is there a customer service number for this?

I can assist you with handling a vendor check that was not received in QuickBooks Online, @NataliePW.

You can void the check on the Expenses page. Voiding a check will cancel the payment and keep a record in your account without affecting your books. 

Here are the steps you can follow:

1. Go to the Expenses tab and then Expenses.
2. Select Check from the dropdown menu beside the Filter icon.
3. Click to open the check. 
4. Choose More and select Void from the pop-up menu.
5. When prompted, click Yes to confirm you want to void the check.

Here's more information about voiding or deleting transactions in QuickBooks Online. It also explains the difference between voiding and deleting transactions and when to use each option. 

If you're using QuickBooks Bill Pay for QuickBooks Online, you can go to this article and proceed to the How to cancel a scheduled bill payment section for detailed steps: Learn about QuickBooks Bill Pay. You can also scroll down to the Support Hours for payment experts section to get in touch with our Support team.

From here, you can refer to the following article on generating and customizing customer and vendor reports that let's you get all the information that you need: Common custom reports in QuickBooks Online. 

Let me know if you need further guidance in managing your vendor checks. I'm always here to assist. Have a wonderful day!

@NataliePW 

Did you use QB Billpay to pay your vendors with checks?