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Cleopatra
Level 2

check

I Pay a bill by using a check. I record the transaction in QuickBooks Online. The check is damaged before the vendor can deposit it. You write a new check. What should you do with the original check in QuickBooks Online?

Solved
Best answer February 10, 2022

Best Answers
Pete_Mc
Community Champion

check

Go to your Chart of Accounts and the Checking Register.

 

Highlight the check and click on Edit, then More (bottom) and then VOID.

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4 Comments 4
Pete_Mc
Community Champion

check

Go to your Chart of Accounts and the Checking Register.

 

Highlight the check and click on Edit, then More (bottom) and then VOID.

NataliePW
Level 1

check

In Quickbooks online, how do I handle a vendor check that was not received and ensure the funds are credited back to my account?  Is there a customer service number for this?

MJoy_D
Moderator

check

I can assist you with handling a vendor check that was not received in QuickBooks Online, @NataliePW.

 

You can void the check on the Expenses page. Voiding a check will cancel the payment and keep a record in your account without affecting your books. 

 

Here are the steps you can follow:

 

  1. Go to the Expenses tab and then Expenses.
  2. Select Check from the dropdown menu beside the Filter icon.
  3. Click to open the check. 
  4. Choose More and select Void from the pop-up menu.
  5. When prompted, click Yes to confirm you want to void the check.

 

Here's more information about voiding or deleting transactions in QuickBooks Online. It also explains the difference between voiding and deleting transactions and when to use each option. 

 

If you're using QuickBooks Bill Pay for QuickBooks Online, you can go to this article and proceed to the How to cancel a scheduled bill payment section for detailed steps: Learn about QuickBooks Bill Pay. You can also scroll down to the Support Hours for payment experts section to get in touch with our Support team.

 

From here, you can refer to the following article on generating and customizing customer and vendor reports that let's you get all the information that you need: Common custom reports in QuickBooks Online

 

Let me know if you need further guidance in managing your vendor checks. I'm always here to assist. Have a wonderful day!

4Gal
Level 10

check

@NataliePW 

Did you use QB Billpay to pay your vendors with checks?

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