Couldn't match bank transaction with bill payment

Hi there, Grace. Thank you for reaching us your concern on how to match transactions in QuickBooks Online (QBO).  I'm here to assist you in figuring out this problem.

You've mentioned that you're using "B" bank this month, may I know if the transaction you wanted to match is in the correct bank account? With this, you can easily match your transactions. 

To successfully match transactions, ensure that you're in the same bank account where you have made all those transactions. QuickBooks Online will only match transactions that are created and linked in the same bank account. To use your "B" bank for this month, you have to create bill payment. When creating make sure that in the payment account tab, you're entering your second bank account which is recently active. 

In QBO, you have to check all the important details in matching transactions because it will not be successfully matched if there are incorrect details. These are the important details that you should check in matching transactions:

• The amounts or dates don't align.
• The transaction is over 6 months.
• The bank account on the payment isn't the same as the bank where the match is located.
• The payment has been reconciled.
• The record is already linked to another transaction.
• The system will search for transactions within a 10% range of the bank transaction dollar amount when trying to match foreign currencies.
• Multiple currencies are involved, and the exchange rate has shifted significantly, making the amounts very different.

When done matching transactions, I'm adding this article to help you learn the reconcile workflow: Learn the reconcile workflow in QuickBooks Online.

If you have more questions, please don't hesitate to leave us a message and you'll be catered directly.

Hi ZarahHillarey_T

The issue has not been sorted out yet even though I followed the right process.

I also found there were other users who faced the same issue as me - if you find the title with "bill payment posted from the correct account but shows wrong account".

Will there be any particular who can sort out this issue, please kindly provide the direction

Thank you.

Hi Grace, your feelings are valid. To ensure that the transactions automatically appear as matches, it's essential to accurately enter the correct description, date, and amount for the bill you've created.

Since you have confirmed that all the details are correct, I highly recommend contacting our customer care team. They can assist you with the bill payment process for any transactions that do not match. I will guide you on how to get in touch with them.

1. Go to the Help icon in the upper right corner. 

2. Click on the Search icon located on your screen.

3. Click on Contact Us.

Once you have matched all your transactions, you can refer to this article to ensure your accounts are balanced and accurate. Reconcile an account in QuickBooks Online.

If you have further questions about matching transactions in QuickBooks Online, don't hesitate to let us know. Reach out to us in the Community. We're here to support you.

Hi JeraldR

Actually, I spoke with 3 customer care officers - CCOs, 1 told me to connect with me and product engineer to resolve the issue. As of to date, I didn't receive any email. I spent 1 hr and 15 minutes with another CCO, explaining the same issue and it didn't solve. Thus, would you like to recommend any particular team or party, who can specifically resolve this issue.

Thank you and best regards,

Grace