Creating a statement with a payment link ("Allow Online Payments" option) crashes QuickBooks.

Hello there, @jasonluros. I'm here to provide some steps to resolve this issue of QuickBooks crashes.

To address the issue, we can take the necessary steps to perform either a clean installation or a complete uninstallation of the program. This will eradicate any existing errors, providing a fresh start for the program to function smoothly and efficiently. To do so, here's how:

1. Uninstall your QuickBooks Mac Desktop.
2. Remove the QuickBooks PLIST files.
3. Restart your device 
4. Reinstall QuickBooks.

For reference, I suggest visiting this article for the detailed steps mentioned above: Reinstall QuickBooks for Mac using clean install.

If you want to inform your vendors what you want to order, you can check this article for guidance: Create purchase orders in QuickBooks Desktop.

Please let us know if you need further help regarding the crashes you're having. We're always here, ready to assist you.

I did a "clean install" of Quickbooks for Mac 2022 R11.1 as instructed below. The application still crashes when generating a statement with the payment link. I didn't think this was going to work, and it didn't. The issue is clearly something that was changed between R10.3 and R11.1. Please send this to your developer/engineering team. This is not a problem with my installation.

Hello, jasonluros. 

We understand that you're still experiencing difficulties even after following the troubleshooting steps provided by my colleagues. We apologize for the inconvenience caused and want to assure you that we are committed to resolving your concerns. I will now route you to our dedicated customer support team to give you the best possible assistance. They will work with you closely to identify the root cause of the problem and provide you with the most effective solution. 

Here's how:

1. Go to this QBDT help link.
2. Select your product and click Continue.
3. Enter your concern in the box and tap Continue.
4. Choose either Chat with us or Have us call you. 
5. Follow the on-screen instructions.

To ensure a prompt response, kindly contact us during the business hours.  

Still, we can read through the subjects in our QuickBooks for Mac user's guide to learn how to manage your finances with QuickBooks Desktop for Mac.

Please don't hesitate to let them know if you have any further questions or concerns. Have a great day!

There's really no need for me to contact support. This is a bug in R11.1. I know it's not an issue with my company file, because this functionality works fine in R10.3. Why don't you just notify the development/engineering team and save us all some time?

I spoke with Jacob at Quickbooks Desktop support, who said this issue is still ongoing. He referenced investigation number INV-10837.