Credit card transaction fees

Thanks for laying out the details of your concern, @Renee7029. I've got some ways to charge your customers for the QuickBooks QuickBooks (QBDT) credit card processing fee.

QuickBooks Payments doesn't have the feature to let your customer pay the processing fee when paying using a credit card. You'll want to create a service or non-inventory item for the fees and manually add it to your invoice as a workaround. Follow these steps to proceed:

1. Go to Lists, then select Item List.
2. Select the Item dropdown, then click New.
3. Choose either Service or Non-inventory for the item type.
4. Enter the name of your item. (Example: Processing Fee).
5. Fill out the item fields.
6. Select Save.
   

Once completed, add the processing fee as an additional item to your invoice to charge your customers.

Another option is to add negative amounts for the fee together with your transactions when generating the deposit.

While this functionality isn't available, I recommend sending your thoughts to our Product Development Team. Ideas like this help identify the features our customers want the most for consideration in future enhancements. Simply go to the Help menu, select Send Feedback Online, and click Product Suggestion.

You might also want to visit these guides to learn more about payment processing fees:

• Standard Payment Fees & Rates
• Recording QuickBooks Payments bank deposits FAQs

You can always reply or contact us again if you need anything else about processing payments. We're always here to guide and assist you whenever you need help. Stay safe!

hi. i lost the email from 2 different transactions fee. how i can get them back.

thank you

Welcome to the Community, @kmg4.

Regarding your concern, you can log in to your Email and check your Deleted Items/Trash/Spam mail. If you're unable to track them, I suggest contacting your email provider to retrieve the two separate transaction fee messages.

Alternatively, you can sign in to the Merchant Service Center to check the Activity & Reports section to see the fees.

Here's how:

1. From Activity & Reports, click on Fees.
   
    
2. Adjust the Dates' starting and ending periods.
3. Click Search.
   

Once done, you can click the Export and Print button to get a copy.

Do you also want to review deposits and transactions or update the info you use to sign? Please check this guide: Access and manage your QuickBooks Payments account.

Feel free to comment back if you have other payments concern. I'm always here to help. Stay safe always.

@Renee7029 

Are you running a B2B or B2C company?

I have the exact same problem as you, I think is absolutely ridiculous that QB systems designers and programers did not think to allow the option of choosing who pays the electronic transaction fees, it is absolutely imperative that this is allowed and fees can be added at the moment the customer chooses a method of payment when presented with the electronic invoice. If it where a flat fee for everything it'd help but the customer has the option to pay by different methods having different fees and that complicates matters...  QB YOU MUST MAKE THIS OPTION AVAILABLE ASAP PLEASE... THANK YOU

Respectfully, I believe that defeats the purpose since you (QB) will still change a transaction fee to the transaction fee we add as a separate line item.  At the end of the day, we still lose money by accepting credit card payment and not being able to pass it along to the customer.

I don't think you understand the issue... WE NEED THE CUSTOMER TO BE CHARGED THE FEES (WHICHEVER APPLY) AT THE MOMENT OF ELECTRONIC PAYMENT, without having to add an additional line to the invoice, we can't add an electronic transaction fee on a monthly recurring invoice for example if the customer chooses to pay electronically randomly (meaning they do not always pay electronically), as they have the option to use the system or not

I know the importance of having the option to charge customers the applicable fees at the moment of electronic payment. I’m here to assist you navigate this issue and explore the best possible options for QuickBooks Desktop.

As of now, we don't have a feature that enables automatic addition and charging of transaction fees to customers at the point of payment. We recognize that this may not be ideal, especially for recurring invoices and when customers choose different payment methods. Presently, QuickBooks Online only offers the option to charge fees to customers using ACH payments.

While this functionality isn't available yet, I encourage you to share your feedback with our Product Development Team. Your insights are invaluable and help us prioritize the features that matter most to our customers for future updates.

Here's how:

1. Simply navigate to the Help menu
2. Select Send Feedback Online
3. Click on Product Suggestion.

If you want to know when QuickBooks Payments deposits customer payments into your bank account, you can visit this article: Find out when QuickBooks Payments deposits customer payments.

Please know that we're always here to assist and to consider your suggestions for future enhancements regarding banking payments. Your voice is vital in helping us create solutions that work better for everyone.

@wecou  As I understand it, the core of the issue is that some states do not allow businesses to charge their customers for paying by credit card or what have you.

This leads directly to the next problem: While QB certainly could engineer a system that differentiates their 'charge-included' policy by state, they're almost certainly not going to do so. Why would they, when people are still paying for their product as-is?

I mean, they barely keep up with the changes they are legally required to keep up with.

In short, it would be the correct thing to do, but it's not going to happen.

I Apologize, but it's an utterly waste of time, I've been requesting this and providing feedback for about 3 years and still nothing it's done, I don't believe Intuit even pays attention to customer's feedback... All this has done is that I engaged a 3rd party app that does provide this option and I process Electronic Payments that way, i't more cumbersome but it is what Intuit has forced me to do by their inaction.

Intuit already handles Sales Taxes State by State, so it is doable ... I believe the vast majority of States allow for Fees surcharging to the paying customer, and Florida (my State) is certainly one of them