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LAPE123
Level 1

Customer ACH payment options

I've noticed that when I apply a deposit to an invoice that the customer is not able to choose to pay it online via ACH for the $25 convenience fee because the invoice is partially paid, even when the "customer pays the fee" setting is turned on in the settings. Has anyone figured out a work around for this? 

We are in the construction industry and most of our projects have deposits. The $25 convenience fee would be less for our customers in most instances than turning on the business pays the fee function and adding on a 1% fee as a separate line item. 

1 Comment 1
Irene R
QuickBooks Team

Customer ACH payment options

Hello there, LAPE123.

 

It appears that you have posted twice in the Community regarding your issue with Customer ACH payment options for partially paid invoices despite enabling the customer to pay the fee setting. Please note that my colleague has already addressed this matter, and you can find the information you need by following this link: https://quickbooks.intuit.com/learn-support/en-us/payments/re-customer-ach-payment-for-partially-pai...

 

For any further questions about QuickBooks Online customer payment options, please keep us updated.

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