Dashboard Payment Link no longer works

Thanks for becoming part of the Community, EnvisionDesignSolutions.

I tested this in our test drive account and was able to successfully access my Receive payment window by using the + New button and going to Receive payment.

Here's an image showing my experience:
 

Since your Receive payment screen isn't loading up properly, I'd  I'd recommend checking the browser you're using. It's possible this could have something to do with temporary internet files. Browsing applications store these types of records, but sometimes they can cause issues with certain webpages. You can open a private window and check to see if your Receive payment screen loads.

Here's how to access incognito mode in some of the most commonly used web browsers:

• Google Chrome: Ctrl + Shift + N
• Mozilla Firefox: Ctrl + Shift + P
• Microsoft Edge: Ctrl + Shift + P
• Safari: Command + Option + P

If pages are loading correctly while browsing privately, it's safe to say this problem's being caused by your browser. It can be fixed by clearing cached data and Intuit-specific cookies.

In the event screens continue not loading properly while browsing in incognito mode, you'll initially want to try switching to another browsing application.

Here's a list of supported browsers

• Google Chrome - version 78 or newer
• Mozilla Firefox - version 76 or newer
• Microsoft Edge - version 75 or newer
• Opera - version 68 or newer
• Samsung - version 10 or newer
• Safari - version 12 or newer

You can also check a browser's compatibility with our browser health checkup tool. QuickBooks supports the current and two previous versions of browsers. If you find that you're using an unsupported version, make sure to update it to its latest release. Steps for doing so can be found on the particular company's website.

In the event you've found no problems that could be causing this with your browser, you'll want to check the operating system and internet speed you're working with.

Here's our recommended operating systems and internet speeds:
 

• Windows PC - Windows 10, Intel Core i3 or a comparable processor (2013 or newer) with at least 2 GB of RAM, or Windows 10, Intel Core i5 or comparable processor with at least 4 GB of RAM.
• Mac - OS X El Capitan 10.11, OS X High Sierra 10.13, or newer.
• Linux - QuickBooks works with Linux, but you'll want to make sure you're using a supported browser and our recommended internet speeds.
• Internet connection - 1.5 Mbps to 3 Mbps or higher.

If you meet all of our system requirements, but are still unable to load your Receive payment screen, I'd recommend using a different device and/or internet connection. If it continues happening on other devices and internet connections, you'll want to get in touch with our Customer Care team. They'll be able to pull up the account in a secure environment, conduct further research, and create an investigation ticket if necessary.

They can be reached while you're signed in.

Here's how:

1. Use the Help (?) icon.
   
   
    
2. Click Contact Us.
   
   
    
3. Enter a description of your situation in the What can we help you with? field, then hit Let's talk.
   
   
    
4. Select Start messaging or Get a call.
   
   

Be sure to review their support hours so you'll know when agents are available.

In regard to the "Your customer made a payment more than the invoice balance, which created a credit." message you're seeing, there's a few ways to handle overpayments. You can either apply their credit to an invoice, refund them, or enter them as tips.

If there's any additional questions, I'm just a post away. Have an awesome Friday!

didn't realize there was a delay so reposted accidendally.

The problem I have is I get the notification about the payments but have NO idea who the customer is.

Your method assumes I can look them up.

Thanks for following up with the Community, EnvisionDesignSolutions. I appreciate your detailed information and screenshots.

Since the messages themselves aren't directly informing which customers made overpayments, I'd recommend clicking each alert's payment link and seeing if doing so opens the transactions they're referring to.

If so, you should see which customer your message is associated with while viewing the payment record.

Please feel welcome to send a reply if there's any questions. Have a wonderful Friday!

As mentioned in my original post:

the link to receive payments is broken

When I click it, I get their 404 page showing some dude kneeling by a server

I am having the same issue and was able to get an answer on the issue from QB support. The issue is the web address in the link. 

The link starts with:https://app.qbo.intuit.com/app/app/recvpayment?txnId

The link should start with: https://app.qbo.intuit.com/app/recvpayment?txnId 

They have not corrected the error, but if you remove /app in the link, you are able to access the information on the overpayment.

Hoping they fix the issue sooner than later. 

Thanks for getting back with the Community, EnvisionDesignSolutions. I appreciate your screenshot.

If you've already completed each of the browser and system requirement troubleshooting steps mentioned in my original reply, but are still encountering a 404 message when trying to access your Receive payment screen, I'd recommend getting in touch with our Customer Care team. They'll be able to pull up the account in a secure environment, conduct further research with you, and create an investigation ticket if necessary.

I'll be here to help if there's any questions. Have a lovely day!

I have discovered the problem.

The URL/link in the Dashboard is incorrect. It has "/app" twice leading to the 404 error.

If I click the link then manually remove one of the "/app"'s the payment page works.

Someone should tell the team responsible this coding error.