Deposit on Hold

Thank you for bringing this to our attention, @john_Levonick. I'm here to handle your concern about a payment that's on hold.

First off, I appreciate the amount of effort you've done, so far. What I can do is mark this post, and have a Payments specialist review it. This way, we can look for the best option to proceed and help with your situation.

If you have any other concern about your QuickBooks Payments. I'm always here to assist you. Have a great day!

Another week, another round of calls to Payments Team, Resolution Center, many promises that this has been escalated, and more Cases opened... I have made 7 separate calls to fix this, many hours of this CEOs time to get the same runaround.  Quickbooks is holding back close to $100K of my small businesses revenue from Nov and Dec 2021, even after I produced the documentation needed, facilitated phone calls with my bank.  This is not getting resolved, and I feel I have no other option but to file a lawsuit, to recoup a portion of my revenue that is being held back (as the lawyers will take much of it now)... This is absolutely ridiculous.  No feedback, nobody is getting back to me, empty promises.  @ChristineJoieR who was to get back to me?  How exactly is this being fixed?

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@ChristineJoieR wrote:

Thank you for bringing this to our attention, @john_Levonick. I'm here to handle your concern about a payment that's on hold.

 

First off, I appreciate the amount of effort you've done, so far. What I can do is mark this post, and have a Payments specialist review it. This way, we can look for the best option to proceed and help with your situation.

 

 

If you have any other concern about your QuickBooks Payments. I'm always here to assist you. Have a great day!

 

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@ChristineJoieR - I opened case #11 this evening, as it specifically relates to this single matter.  Case # 1575347210... the only thing this perfectly incapable person could do was "look up" my issue and "escalate" it.  I asked point blank, "Sir please let me know what you can do to fix this issue?"  The response I got is I can only "escalate it".  Why do you have Customer Service, this is the second escalation case in two weeks, the first I was promised that I would hear back in 48-72 hours via email... I have not received any communication via email or phone from Quickbooks regarding this matter... I have opened 11 cases on this matter alone?  What do I do?

Hello, john_Levonick.

We all want to get paid as soon as possible, and I know how it feels payment delays.

We escalate your case to our higher support so that they can take a look at your account and get the issue resolved as quickly as possible. I suggest contacting our support to further discuss your concern and follow up on the open case that you have.

You can use this information to learn our business hours and other contact methods to connect with our Payments representatives: Contact Payments Support.

I appreciate your patience as we ensure your payments are processed properly. I'm all ears if you have other concerns with Merchant Services or QuickBooks Online.