Disputed payment

I understand that you are facing a challenging situation with a disputed payment and the customer filing a false dispute, @faithtobelieve.

Our team can assist you in providing the necessary evidence to support your case, but we may not have the final say in determining whether the dispute is false or valid. It's important to provide all relevant documentation or details to prove that the service was rendered and that the dispute is unjustified.

To better understand the specific procedures and options available, I recommend contacting our Merchant Services Support Experts. They will be able to provide you with more detailed guidance on how to navigate this situation and protect your business interests.

Additionally, you might also consider exploring the provided resource, which contains a collection of articles aimed at assisting you in effectively managing your Merchant Services: QuickBooks Payments Help Articles.

Please keep me informed of your progress by leaving a comment below. I am here and ready to provide you with any help you may require.

I’ve submitted all the documents for dispute but my question is will QB fight to win the case? Or I need to have our legal action department take care of that? Because clients is playing victims games and trying to ruin our reputation. Service has been rendered and clients paid on behalf and now same clients trying ti dispute and blocked our number to not communicate.

I’ve provided all the documents requested but my question is does quickbook fight for merchant dispute after reviewing the evidences provided by merchant? Or should I have my company legal action take place because the clients is playing victim and trying to ruin our business. After rendering service to hit love one he paid invoice but lied to his bank it was a fraud which is very concerning and confused to know to intention behind this. 

I can imagine how concerning that must be for you, faithtobelieve. I'll share some details on how QB Payments handles this issue.

QuickBooks Payments does not directly communicate with the cardholder. Instead, we act as a representative for you, the merchant. We offer reliable and precise information to assist you in effectively managing any disputes you encounter.

Our main objective is to assist you in resolving these disputes in your favor. It is important to note that all remedies for a chargeback must adhere to the rules and regulations set by the Card Associations.

I have included an article about chargeback in QBO for more information: Handle chargebacks and retrieval requests for QuickBooks Payments.

Further, you can also check this link that offers tips preventing this from happening again: Prevent chargebacks and disputes with QuickBooks Payments. This is crucial for businesses to protect revenue, maintain customer relationships, avoid penalties, and safeguard reputation.

The Community is always here if you have any additional questions about this matter or any related concerns. We're here to lend a hand.