ECheck Authorization Form

Thanks for reaching out to us, 1a2b.

That is true. You'll need to fill in and submit a signed authorization for ACH and eCheck transactions. The link to the ACH Authorization Form to accept an eCheck isn't working. Even though we're evolving, we don't anticipate this change the way our product behaves.

We have already informed our software engineers about this issue. We'll update this thread as soon as the form becomes available. In the meantime, I recommend looking for an Auth form for ACH and eCheck agreement outside of QuickBooks Online so you may complete your transaction.

Here are some articles I've gathered with more details about payment processing for future reference:

• Common questions about payments deposits in QuickBooks Online
• Find out when QuickBooks Payments deposits customer payments

We're all right here anytime you need help. Take care and stay safe.

I too am in need of this form and would like this to be fixed ASAP.

HTTP Status 404 – Not Found (intuit.com)

I understand how important it is for your business to have an authorization form, @DebSeaman.

 We don't have an exact date of when it will be available. Our engineers are still working on fixing this issue.

In the meantime, you can look for an Authorization form for an ACH agreement from outside QBO. 

Here is an article you can check to learn more about QuickBooks Payments deposit time: Find out when QuickBooks Payments deposits customer payments.

Don't hesitate to click the Reply button below if you need additional assistance with QuickBooks Payments. I'm always here to help. Have a great day.

The link in QBO doesn't work either.  I am baffled that this is an ongoing problem from early LAST YEAR.  How is that possible???

Thanks for following this thread, @stellarbookkeeping. I’ve got a solution for you to get the authorization form and start processing electronic transactions.

Since the link in QuickBooks Online doesn’t work, you can log in to your QuickBooks Payments or Merchant Service account to access and sign the authorization form.

1. Sign in to Merchant Service Center.
2. Go to the Processing Tools drop-down and choose Accept an eCheck.
3. Enter all the information needed.
4. Choose whether you have signed a signed authorization or your customer is on the phone.
5. Select the box to confirm you've received signed/verbal authorization from your customer and that he or she consents. Here's the copy of the eCheck authorization form that your customer needs to sign and return to you.
6. Click Submit to process the transaction.
   

You can also go to the Recurring Payments section to download the form. I’m glad to show you the steps:

1. Within your Merchant Service account, click the Create recurring payment link under the Recurring Payments section.
2. In the Set Up Recurring Payment page, scroll down to the Payment Method section and click the Signed authorization link. 
3. Download or print the authorization form and send it to your clients.
   

QuickBooks Online helps you create and process payments digitally. To keep records of your financials clear, informative, and connected from start to finish, you can visit the references below:

• How to accept electronic checks
• Take and process payments in QuickBooks Online with QuickBooks Payments
• Common questions about payments deposits in QuickBooks Online

Please feel welcome to send a reply here or create a new thread if you have any other concerns or additional payment-related questions. I’m always here to help. Take care always!

I found the form that I was using a few years ago. While the QBO support team is taking time to fix the broken links, perhaps, some will find this old form useful. 

Thank you! They still have not fixed the broken link.

I'm glad to learn that you've successfully acquired the form, clh4. Your proactive approach in obtaining the form reflects your commitment to fulfilling requirements and ensuring smooth progress. Allow me to provide additional details regarding this issue.

After reviewing my resources, I have found no ongoing investigation about the difficulty of accessing the authorization form. In this case, I recommend contacting our QuickBooks Support Team. They're equipped with tools to check the cause. It'll also allow them to submit a ticket to our engineering team to alert them about the issue if necessary.

Here's how: 

1. Sign in to your QuickBooks Online company.
2. Go to Help (?).
   
3. Select Contact Us.
4. Click Ask about something else. 
   
5. Enter your concern, then hit Continue.
6. Choose a way to connect with us:
   

• Have us call you: Callback - We'll call you in about 12 mins
• Get a callback: Chat - Start a conversation 

Check out their support hours to determine availability. 

I'm still ready to assist with anything related to the form or its contents, clh4. If you have questions about billing, transactions, or any other payment inquiries, please don't hesitate to comment below. Your satisfaction and peace of mind are of utmost importance, and I'm committed to ensuring a smooth and hassle-free experience for you. Take care and remember that I'm here to support you every step of the way!