Gateway problem between Quickbooks and my store at BigCommerce

A Gateway error can happen if there's an unsuccessful connection between your computer and QuickBooks' server, dewayne1337

Keep refreshing your screen by holding CTRL+ R on Windows and CMMD + R if you're using Mac.

You can also reload  the web page by clicking the refresh/reload button or pressing F5.

Also, our phone and chat support lines are open from Monday to Friday, from 6 AM to 6 PM Pacific Time. They're also open on Saturday from 6 AM to 3 PM Pacific Time. Here are our quick links for support hours for additional reference: 

• Contact Support
• Support hours and types

Keep me posted or post a separate question if you need more help with QuickBooks.

My BigCommerce Site is having the same issue. In January I was able to reconnect. Now it is down again. Reconnected but transactions will not process. BigCommerce attempted on their end and the transaction failed also. As noted by the previous customer, I was passed off to the developer site. Called back and was put on hold, then disconnected. Result is I have another payment Gateway up and running. Can't be losing sales because of a product that should be working seamlessly in the background. 

Mike—what was your solution? I'm having issues as well. Thanks!

Mike, any update? I am having similar issues.