How come my bill became unlinked to the Purchase Order after applying line items and marking as paid?

Thanks for reaching out to us here today, @Jahuty.

I'll make sure you're able to link the purchase order (PO) to your paid bill. While the PO is a non-posting transaction, you should be able to see the linked PO once paid. See the image below.

Since you can't see it on your screen, we can perform some steps to fix the issue. There are times that the browser is full of frequently accessed page resources that cause some unusual responses. You can log into your QuickBooks Online account in a private window (incognito). Here's how:

• Press Ctrl + Shift + N (Google Chrome).
• Ctrl + Shift + P (Firefox).
• Control + Option + P (Safari).

Once signed in, try checking your bills again. If it's working fine, you can go back to your regular browser and clear your browser's cache. Every so often the cache becomes overwhelmed with older data which can potentially cause viewing and performance issues. Clearing it will refresh the system, and you'll be able to work with a clean slate.

On the other hand, you'll want to pull up the Purchases by Vendor Detail report. This way, you'll be able to trace the bills linked to your PO's. Just go to Reports and then enter Purchases by Vendor Detail to see it.

Feel free to browse this links below for additional resources. It has details about the accounts payable process to guide you along.

• A business owner's guide to the accounts payable process.
• Enter expenses, pay bills, write checks, and manage suppliers.

I'll be right here if you need help with anything else or if you have other questions with PO's. Drop them below and I'll be glad to answer them for you. Keep safe and have a good one.

Thank you Shiella.

I just deleted and recreated the bill from the purchase order. The link from the bill and PO stayed this time.

Shiella, 

I have a very similar issue that I just came across yesterday. We use Desktop version of QB's Enterprise and the Manufacturing and Wholesale edition.

I discovered that an invoice I had entered back on 08/12/21 and applied against 10 different PO's has become unlinked from the PO's. It was not like this about 2 months ago and this just recently happened. Payments had already been applied and has been marked paid since 10/13/21. 

Can you tell me why suddenly the invoice would become unlinked from the PO's it was applied against? This is causing a problem with the PO's because now they are showing open again as if they were never filled. 

Hope you can give me some insight!

Hi there, @FPAmber. 

Thanks for following along with the thread and sharing your concerns here in the QuickBooks Community. 

Typically in QuickBooks Desktop when a transaction becomes unlinked from another, it's because the transaction has been edited. Any time a change is made to a transaction QuickBooks will automatically unlink them. If you have made an edit to the transaction, then you'll need to delete and recreate the invoice, PO and payment to have them all linked together again. 

Here's how you can delete the transactions: 

1. Open the transaction. 
2. Tap on the Delete button at the top. 
3. Hit OK to confirm the deletion. 

However, if you didn't edit the transactions and they're unlinked, it could be that your company file has some data integrity issues. Let's go ahead and check your file for potential data issues. To do this, we run a Rebuild and Verify on the company file. A Rebuild and Verify is designed to scan the company file for integrity issues and resolve them. I've included the steps below to run a Rebuild and Verify. 

Rebuild: 

1. From the File menu, select Utilities. Then, click on Rebuild Data. 
2. Hit OK when prompted to create a back up of the company file. 
3. Tap on Close when you receive the message that the Rebuild has completed. 

To Verify:

1. Under the File menu, tap on Utilities, then choose Verify Data. 
2. Hit OK once the verify has completed. 

If Verify finds an issue with your data, you will be prompted to Rebuild Now or View Errors. If this happens, you'll need to contact our Technical Support Team. Our technical support team has the tools available to securely review your account and investigate the error messages in your QBWIN.LOG.

You can see additional details in Resolving Potential Data Issues. 

If you don't have further data issues, let's check if the transactions are relinked. 

Please don't hesitate to let me know if you have any questions or concerns. Take care! 

Thank you for the information!! I will try these and see what I can get to work!

Thanks,

Amber