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buehnerinc
Level 1

How do I remove a "QB Capital"business funding from my "Receive Payments" screen? It is blocking access to click "Save" for receiving a customer payment?

 
10 Comments
GraceC
QuickBooks Team

How do I remove a "QB Capital"business funding from my "Receive Payments" screen? It is blocking access to click "Save" for receiving a customer payment?

Hello there, @buehnerinc.

 

You can turn off the pop-up messages for products and services in the preferences section. Let me guide you how.

  1. Open your QuickBooks, then go to Edit menu.
  2. Select Preferences.

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      3. Then choose General on the left-side panel.

      4.Click the My Preferences folder.

      5.Check the box next to Turn off popup messages for products and services.

      6. Hit OK.

 

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I've also attached an article for our support site for additional reference: Help articles for QuickBooks Desktop.

 

Don't hesitate to drop your comment below if you have any other question.Have a nice day!

StopTheAds
Level 1

How do I remove a "QB Capital"business funding from my "Receive Payments" screen? It is blocking access to click "Save" for receiving a customer payment?

The "fix" did not fix the problem. QB Capital upsell is still on my screen. I want this to STOP NOW>

AlexV
QuickBooks Team

How do I remove a "QB Capital"business funding from my "Receive Payments" screen? It is blocking access to click "Save" for receiving a customer payment?

Good day to all,

 

Feedback has been forwarded already to remove the Capital Ads. In the meantime, let's check your screen resolution. We won't be able to see the Save buttons if we're unable to meet the display settings requirements. Check your Windows screen resolution and make sure it's set to 1280 x 1024 or 100%.

 

As a workaround, you can use these keyboard shortcuts to save the transactions:

  • Alt + A for Save & Close
  • Alt + S for Save & New

In addition. let's make sure that the Receive Payments screen is in full screen view. This helps so we can see the whole page including the Save buttons.

full screen view.PNG

 

I'm always here if you have more questions in mind.

looneycin
Level 2

How do I remove a "QB Capital"business funding from my "Receive Payments" screen? It is blocking access to click "Save" for receiving a customer payment?

I've been trying to rid that on my screen as well - super frustrating!

looneycin
Level 2

How do I remove a "QB Capital"business funding from my "Receive Payments" screen? It is blocking access to click "Save" for receiving a customer payment?

I'd like it gone as well, it's really frustrating.  Any luck?

Rose-A
Moderator

How do I remove a "QB Capital"business funding from my "Receive Payments" screen? It is blocking access to click "Save" for receiving a customer payment?

Hey there, looneycin.

 

QuickBooks Capital is a new feature and will be offered in QuickBooks Pro, PrimerEnterprise 2017 and higher once updated to release 14. You will see this option listed as "See Funding Options" on the SuperNav or "Get Financing" under the Banking menu and customer payment screen.

 

The system requirements and proper settings indicate that you need the display to be Optimized for 1280×1024 screen resolution or higher.

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You can visit this article to get more information regarding this feature: What is QuickBooks Capital. Additionally, you can check out this column for more details about the Release 14 (R14) updates and improvements: Recent changes, improvements, and fixes in QuickBooks Desktop 2017.

 

If you want to know some "How do I" steps in QuickBooks Desktop, you can always visit our Help Articles page for reference.

 

Leave me a reply below if you need further assistance. I'm always here to help. You have a wonderful day.

NALLC1
Level 1

How do I remove a "QB Capital"business funding from my "Receive Payments" screen? It is blocking access to click "Save" for receiving a customer payment?

Super frustrating QuickBooks! Please figure out a way to remove it.  Not only does it clutter up my payment screen but it makes it difficult to use my memo line & save button.  I've figured out how to work around but I'm not happy!

 

looneycin
Level 2

How do I remove a "QB Capital"business funding from my "Receive Payments" screen? It is blocking access to click "Save" for receiving a customer payment?

I contacted QB's and they informed me that they will be working on removing the ad.  I hope it happens soon.

JG191
Level 1

How do I remove a "QB Capital"business funding from my "Receive Payments" screen? It is blocking access to click "Save" for receiving a customer payment?

I had this problem in November and posted under User JG19. The problem went away and then this morning I have the message back on my Receive Payments screen, forcing me to maximize the dialog box to enter the transaction. Please STOP doing this. I noticed the AD was moved to the Merchant Services screen in November and it didn't interfere with my work there. This is extremely frustrating. I don't have time to continually work around your changes and need you to remove it once and for all. 

KLAINC
Level 2

How do I remove a "QB Capital"business funding from my "Receive Payments" screen? It is blocking access to click "Save" for receiving a customer payment?

We pay good money for this software and we do not need ads for additional services popping up.  Especially when working in client books.

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