How do I remove Schedule Payment option?

It's nice to see you here, jeanette-scott-q.

Let me show you how to remove recurring transactions. You can follow these steps:

1. Go to the Gear icon and select Recurring transactions.
2. Find the payment template and click the drop-down under the Action column.
3. Select Delete and click Yes to confirm.

Also, here are some of the articles you can check if you're referring to the online bill payment:

• Online Bill Pay
• Understanding payment schedules in Online Bill Pay

Leave a comment if you have more questions. Have a great day!

Apparently you did not actually read the question. 
MAKE PAYMENT has been replaced with SCHEDULE PAYMENT. I need to know how to change it back. I have several companies I am the administrator on and this is causing a great deal of extra work. I have clear and detail instructions for each of the 17 companies. I need to know HOW DO I REMOVE SCHEDULE PAYMENT AND HAVE MAKE PAYMENT THE DEFAULT?
Is that clearer? Please advise 

It's a new feature we've implemented, jeanette-scott-q. 

The Schedule online payment option is a new feature designed by our engineers. The Make payment option is renamed as Mark as paid. When you click it, it still routes you to the Bill Payment screen where you can manage the amounts.

If you want to just save the bill, you still have the option to Save, Save and close, or Save and new. You can toggle these options by clicking the drop-down arrow beside Save and schedule payment. The next time you create a bill, it'll be the default save option. 

To know more about how to manage your bills and if you wish to use Online Bill Pay some other time, you can check out these articles: 

• Enter and pay bills
• What is Online Bill Pay?

Always know that your feedback is a way of how we can improve our software more. Please don't hesitate to leave a reply or post again if you need more help. Take care!

I have been using and training others to use QB for well over 15 years so I really do not require the instructions beyond how to reset the default to Make Payment.
Your Mark as Paid does not give the option to print the check or print it later. I have multiple companies that I am the admin that have various reasons they need this ability. I am not prepared to change their policies and procedures as this would be a great undertaking. 
Please advice as soon as possible how to get Schedule Payments removed from all these companies. 
Thank you

I have just searched and read a great deal of posts from QB users. It is very clear that QB has zero respect for their clients policies and procedures. It appears they made these changes without any input from those that pay to use the software. Changes of this type should be options and not mandates.

It will not be necessary to respond you my request, not that QB has any intention of complying with my request anyway.
 

This embedded online bill pay is infuriating!  It causes multiple problems which take extra steps and time to correct.  Furthermore - I've tried to enter the bill pay app and to see if I can "unsubscribe" or cancel it - and it will not even OPEN! GRRRRR. 

Thanks for joining the thread and sharing your insights with us, @lee39,

The Schedule Payment option is an added feature for our customers who wants to activate Online Bill Pay and process payments electronically. We're unable to turn this functionality off at the moment.

If you're recording the bill payment manually, use the Mark as paid option beside it. It functions the same way as Make a Payment option before.

Otherwise, if you already have enabled the online payment processing in your account, I recommend contacting our support so they can cancel it for you.

Only our Live Support is able to pull up your account and help you with this. To contact us, follow the steps below:

1. Go to the Help menu then select Contact us.
2. Enter your concern in the What can we help you with? box.
3. On the next screen, scroll down to the Choose a way to connect with us section.
4. Choose Start messaging to initiate a discussion with a live agent or Get a call for callbacks.
   

I'm adding the link to our Resource Hub to get helpful tips on how to use QuickBooks: QuickBooks Online Resource Center

Please know that your feedback is important to us, so we can ensure all our products can keep up with your business and accounting needs.

Feel free to get back to us if there's anything else you need help with. I'm also here if you need additional help at any time. 

  Hi Jeanette-Scott,

 I am in the same boat with you!!   Did you come up with a solution??

(This 'feature' started right before Intuit acquired Bill.com... )     I wish Intuit would let the customer make this decisions for options first!   

LMK if there is a solution to get 'Schedule Online Payment' revert to the  Pay Bill...

thx! Ann

I am having the same issue.  It is a stupid option to have on accounts that have not activated the feature.  This needs to be change asap.  Intuit, for once fix something people have been complaining about within a timely matter... not 5 years later like you do with all your other dumb features.

Or... if you are insisting that we use this new feature... then don't charge us for it!

As a suggestion I would recommend that you rename "mark as paid" to "make a payment" in order to avoid confusion and frustration from people trying to print checks.

AWFUL!  Sometimes when I accidently hit 'schedule a payment' it takes forever to load the page, so I have to wait until it loads, then try to get back to the page I was on.  Totally ruins my work flow!

I'm here to help you to make the process faster, @CCChris.

There's a possibility that the extended loading time was caused by the accumulated data in your browser. I'd suggest performing a browser troubleshooting steps. This will help you eliminate the outdated data saved in your browser.

First, let's use an incognito window. Then, create a test bill transaction and check to see if the loading time is still the same after clicking the Save and schedule payment button. If it's not, you can go back to the regular browser and clear the cache. But if it's still the same, you can use another browser.

Here are the shortcut keys to access a private browser:

• Safari: Hold down ⌘ + Option + P
• Google Chrome: Ctrl + Shift + N
• Mozilla Firefox & Microsoft Edge: Ctrl + Shift + P

For more information about the process, you can check out this article: Why is my QuickBooks Online slow?

I've also added this article you might need in the future about taking a look at your business finances in QuickBooks Online: Track your cash flow in QuickBooks Online.

Please don't hesitate to let me know in the comment section below if you need further assistance or if you have other concerns. I'm ready to help. Take care.

This is a horrible feature and your "engineers" should be told so. Please give the option to remove "Schedule Payment" for those that do not do online bill pay. Yes yes yes, I know you can get to bill pay a dozen other ways, but seeing your transactions by customer and clicking "Make Payment" is the most efficient, not open-click-open-print-etc...

Hello,

I hope QB remove the online scheduling payment and make it an option.  It's annoying, I see the CC info every time I am entering an invoice.  Let me know if you find a way to eliminate the option.

Thanks,

Mike

Thanks for posting here your bill pay concern, d.cicalese@aplus.

To disable Online Bill Pay, you can cancel it in the Accounts and Settings page. Before cancelling your subscription, make sure to check for any pending transactions, otherwise, the process might not go through. Once you're ready, follow these steps to cancel Online Bill Pay.

1. On the Pay Bills Online page select the Gear icon. Then, Cancel Subscription.
2. Choose your cancelation reason.
3. Select Cancel now.
4. You'll receive an email once the cancelation is complete.

You can also reach out to our Support Team to get further assistance with the service. Here's how to contact us: 

1. Go to the Help menu in QuickBooks, then choose the Search tab.
2. At the bottom click on Contact us.
   
3. Enter the keyword Account Management and Billing in the What can we help you with? box.
   
4. On the next screen, scroll down to How would you like to connect with us section.
5. Choose Chat with us to initiate a discussion with a live agent.
   
6. Enter you account contact information then press Get a chat.
   
7. When using this option, make sure to enable pop-up windows. The chat box will appear at the bottom right section of your monitor, and an agent will be with you shortly after. See this:

Post here again if you need further assistance with QuickBooks bills processing. I want to ensure everything is working well for you, and I'm here to provide further assistance and insights. Have a great day!

This feature needs to 100% be removed or offered as an add on.  If you screen isn't big enough it's hard to pull up the mark as paid button.  It totally interrupts your flow.  Hopefully is enough of us complain this will go away.  

Thanks for sharing your suggestion with us, CCBooks2019.

You can send a product suggestion to our product developers. They'll review this idea and might consider updating it in the future.

You can follow these steps to send feedback:

1. Go to the Gear located at the top.
2. Under Profile, click Feedback.

If you want to check the status of your request, you can click this link: Customer Feedback for QuickBooks Online.

To learn more about the schedule payment, you can read this article: Understanding payment schedules in Online Bill Pay.

Should you have other questions or concerns, please let me know in your reply below. I'll be glad to help you out some more. Take care and stay safe!

I have to agree that there is really something wrong with this process and it is apparent that QB has defaulted to caring only about clients that use its credit card method of payment. A "normal" simple process is to enter all ones Bills and then at some point to do a check run. I am not sure why I am just now having this problem...but I know a pop up came up on my screen today about the wonderful way to pay bills with a cc for no fee. And so perhaps I accidentally processed a bill as a scheduled payment and now they all end up as scheduled. I found the way to print a check, but it is not efficient or very intuitive.

I'm with you. Struggling to get this removed as it will cause confusion for my folks too.

I just got off the phone w/QB and the guy had NO IDEA what he was doing. I wasted 40 minutes and still no solution.

Intuit isn't going to remove this feature because they don't have to. We have no other competitive services that aren't going to do the exact same thing or won't have the features we like that Intuit does have. It's an opportunity for Intuit to earn interest on money sent for payments so why would they?

This kind of stuff is just going to keep happening because they're a business that wants to make money and we have limited options to go elsewhere, so they have us by the balls. Very frustrating and I sent my "feedback" but I don't expect this to change.

Although I will say the constant request for text codes has ended for me. I thought I would jump off a bridge there for a minute. Fingers crossed, but expectations lowered.

Looking forward to retiring.

This feature should be removed but intuit has shown zero interest in helping the bookkeepers and accountants that have helped build their business and brand.  This further erodes their credibility as partners with accounting professionals.  I now am actively searching for alternative platforms. 

3 years after original post and it just appeared last week on my client's accounts.  No one added the feature and many of them are older and it is hard for them to figure out what to do.  So angry at QB as they never ask the end user is this feature is helpful or a problem.  No one responds to Feedback - they just don't care.  Another we had nothing to do during COVID and made changes to the program that are not beneficial to the client.  Just like their stupid poems about duplicate numbers.

I am a customer that has evidently been paying 3-4 months ahead--and need to cancel payment for a few months.    I have had previous QB accounts, but this won't let me cancel my payments---how do I get into the invoice section from a company, to cancel payments for 3 months---since I am over 2k they are holding---they say I have to cancel from my end?    Anyone have an answer??  

Without seeing some more detail or screenshots it's hard.

Call QB support. They should be able to walk you through.

JP