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I recognize the urgency of checking the status of your customer's payment, and I want to ensure that we address this matter promptly, L-g. Receiving payments accurately and efficiently in QuickBooks Online (QBO) is crucial for maintaining a healthy and well-organized financial system. I'll provide more details about this.
Your first set of payments will be deposited within five business days. Please note that these initial deposits may take a bit longer due to the account setup process. Once everything is fully configured, future customer payments will be deposited much faster.
To review the current deposit speed for your product, here's how:
- Go to Settings and choose Account and Settings.
- Select the Payments tab.
- Review the Deposit Speed section.
In checking the status of processed payments, refer to the steps below:
- Sign in to your QBO account.
- Go to Sales and tap Deposits.
- Click the bank deposit you want to review.
If there's a payment issue, you should receive an email from Intuit regarding this.
For further details, check out this article: Find out when QuickBooks Payments deposits customer payments.
Since you mentioned that you didn't receive your payment from three weeks ago, I recommend reaching out to our Payment Support Team. They have the tools and resources to access your account and trace the payment. Here's how:
- Go to Help.
- Tap the Search tab and click Contact Us.
- Enter a brief description of your concern, then hit Continue.
- Select Chat with us or Call the contact number provided in this article: Contact Payments Support. The Community is a public forum and we can't provide phone numbers directly.
If you have any additional questions regarding payment deposit speeds, or if there are other related topics in QBO that you need clarification on, please don’t hesitate to comment below. I am here to assist you with any inquiries you might have and to provide you with the detailed information you need. Your understanding is important, and I’m committed to offering clear and comprehensive answers to ensure you have all the support required. Feel free to reach out, and I’ll make sure to get back to you as promptly as possible, L-g.
