More nightmare Intuit support, seems "as usual" whenever you try to do anything with the merchant-service type divisions.
HOW CAN I JUST CHANGE THE PHONE NUMBER ON OUR PAYMENTS ACCOUNT!? I HAVE FULL ACCESS TO LOG IN AND AUTHENTICATE AND GET EMAILS AT THE LISTED EMAIL ADDRESS!?!?
BIZARRELY Payments keeps different company information than the rest of the Intuit master account - has an INVALID phone number listed. This is a number I haven't had access to for a year at least. Some other person has that phone number. However there is no way to change the number - EVEN if I have full access to the listed email and have all the other data and can fully successfully log into the master Intuit account its linked to.
I call today and the first phone call is "uh OK. not great but fine". I'm told - like its some 1997 process - that I need to PRINT an email, fill out the new phone numbers in handwriting, then scan that document, and also scan my drivers license, and then upload that to a secure server drop-box type place. Now this is really a pain because the scanner we have handy is problematic but I waste an hour doing that, then call the support agian to upload it.
Now I"m told IT HAS TO BE PDF. Well the printed instructions don't say ANYTHING about being a PDF. I've gone to all the trouble to do it properly but now I have to find a way to make a PDF!?!? OK. Fine So I do that. And upload it.
Only to get an email that says - oh - no - despite the instructions saying that I only needed these 2 documents, and nothing about 2-sides of the drivers license, now I need to scan the drivers license TWO SIDES, and ALSO, please take a selfie of myself holding the drivers license.
ARE YOU ABSOLUTELY KIDDING ME?!? Its extremely clear I am the authorized contact for this account. I have EMAILED replies to the case from the official EMAIL listed. I have CALLED from a phone number on the linked master account. I did EVERYTHING that the instructions on the first email told me to do - only to have it again and again piled on with extra requirements.
Honestly I would close the account TODAY NOW IMMEDIATELY except.. guess what - i need the phone number on the account to work in order to cancel it!!!!!!! INTUIT WHY DO YOU HATE YOUR CUSTOMERS SO MUCH!?!?!
Please somebody tell me how to change this phone number without 17 more scans and being told oh no we thought of more stupid things to have you do like its some kind of a joke.
