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We received a double payment via EFT deposit to our account. I issued an EFT check (transfer) to refund the amount but now there's a credit on the customer's account that shouldn't be there. Did I miss a step that would have resolved this issue?
Hello there, @SRay1.
The overpayment may haven't linked to the refund.
When you have issued a check, you can follow these steps to link it with the overpayment.
You can check this reference for the detailed steps: Give your customer a credit or refund in QuickBooks Desktop for Windows.
Ready to reconcile your account after dealing with the transactions? You can check this article for the workflow guide: Reconcile an account in QuickBooks Desktop.
Feel free to place a comment if you have other concerns with recording transactions in QuickBooks. I'm always here to help. Have a great day!
This worked perfectly. Thank you so much for your awesome help!! :)
So glad this solution worked for you, @SRay1.
Please don't hesitate to reach out with any other questions you may have.
Have a fantastic weekend!
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