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SRay1
Level 1

I issued a check to refund an overpayment (deposit) how do clear it?

We received a double payment via EFT deposit to our account. I issued an EFT check (transfer) to refund the amount but now there's a credit on the customer's account that shouldn't be there. Did I miss a step that would have resolved this issue?

3 Comments 3
Jovychris_A
Moderator

I issued a check to refund an overpayment (deposit) how do clear it?

Hello there, @SRay1.

 

The overpayment may haven't linked to the refund.

 

When you have issued a check, you can follow these steps to link it with the overpayment.

  1. Go to the Customers menu and then select Receive Payments.
  2. From the Received from the drop-down, select the Customer.
  3. Then, select the Discounts and Credits icon.
  4. In the Available Credits section, select the check you created and then Done.
  5. You may see a prompt to Confirm transfer. If you do, select Yes. The amount will be applied automatically to the invoice.
  6. Select Save & Close.

 

You can check this reference for the detailed steps: Give your customer a credit or refund in QuickBooks Desktop for Windows.

 

Ready to reconcile your account after dealing with the transactions? You can check this article for the workflow guide: Reconcile an account in QuickBooks Desktop.

 

Feel free to place a comment if you have other concerns with recording transactions in QuickBooks. I'm always here to help. Have a great day!

SRay1
Level 1

I issued a check to refund an overpayment (deposit) how do clear it?

This worked perfectly. Thank you so much for your awesome help!! :)

Jessica_young
Moderator

I issued a check to refund an overpayment (deposit) how do clear it?

So glad this solution worked for you, @SRay1.

 

Please don't hesitate to reach out with any other questions you may have. 

 

Have a fantastic weekend! 

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