Hello. I wanted to provide you with an update regarding the recent issue you've been experiencing with credit card processing, Turnthecrank.

Are you using QuickBooks Desktop? If so, we are currently conducting a new ongoing investigation about it. Please be assured that our team is actively engaged in addressing this situation and is committed to resolving it as promptly as we can.

At this moment, we do not have a specific timeline for when the issue will be fully resolved. Your patience and understanding are greatly appreciated as we work to rectify this situation.

For now, I suggest getting in touch with our support team to include your company information in the list of impacted users. Within your QuickBooks Company file, select QuickBooks Desktop Help from the Help menu. 

If you have any urgent transactions or specific concerns, please don't hesitate to post them. We're here to assist you and minimize any disruptions you may be experiencing.

I have notified QB several times..by phone and by chat about the credit card problem not being able to swipe. They have let me know it is on QB side with the problem.  Do I have to contact QB about this problem constantly? Also, what will be done about all the extra charges for manually inputting the information vs swiping? No one has contacted me about this. I want a refund on my account from the date this issue started months ago.

Hi Rebecca,

I can imagine how it feels like to have repeatedly reached out to QuickBooks Payments regarding your credit card swiping issue. It's also completely understandable that you are seeking a refund for the extra charges incurred due to manual inputting.

While we are unable to check your account from here, I would still recommend calling our QuickBooks Payments team again. That way, they can get your account information in a more secure environment and investigate this further,

If there's anything that I can help you out, please don't hesitate to go back to this thread. Take care.

This issue is NOT resolved and we are ALL still having the same issue 1 year later!!!!!!!!!!!!!!!!!!! 

NO!!!!!!!!!!!!!!!!!

I can't stress enough how urgent this situation is, Shoplady21. Every day that passes without addressing these issues results in more hard-earned profits slipping through the cracks. I want to ensure you'll receive the best assistance possible by connecting you with the right support team. This will allow us to address your concerns more thoroughly and resolve your issue quickly.

After checking our records, the abovementioned investigation is already closed. As the QuickBooks Community is an open, public forum, we must prioritize the security and privacy of all users. In this case, I highly suggest contacting our Live Support Team. It'll allow them to submit a ticket to reopen the investigation if necessary.

I'll show you how you can reach out to them:

1. Visit this link: Chat with us.
2. Key in your email address, name, and your concern.
3. Click the Start Chat blue button.
   

Convenient and effective credit card processing is incredibly important, Shoplady21. While we can't access your account details here in the public forum, please know that our dedicated support team is ready and equipped to help you resolve this matter as quickly and securely as possible. Your peace of mind is our top priority, and we're here to support you every step of the way.