Intuit Merchant Center Credit Card Processing

I'll share some information on what to do if your credit card transactions fail because of a zip code error.

This error usually occurs when you attempt to process a payment using a billing address outside the U.S. They may have a ZIP code (or Province code) that includes characters that do not meet the U.S. 5-digit standard.

Card issuing entities typically inform their cardholders about how credit card transactions work in the United States, including the occurrence of an invalid zip code error. 

Since you've encountered a zip code error, I suggest you reach out to your card issuing bank to determine whether there are any alternatives for using their international card with U.S.-based businesses that require a 5-digit numeric zip code.

You can utilize this article for future reference: Fix customers' declined credit card payments.

Feel free to post here again if you have further QuickBooks-related concerns. We are available 24/7 to lend a hand with each of your queries. Stay safe!

Sorry James , but that’s not what I’m referring about. I’m trying to swipe an US based credit card and it’s giving me a zip code error . I never had to input a zip code when swiping the card , only when entering manually.  When I enter it manually, I input the zip code and it goes through but can’t swipe .

Hi there, @kfreire.

Thanks for getting back to us and providing detailed information when trying to swipe an US based credit card.

As I've checked our records, I was able to confirm that there's an ongoing issue with this. I suggest reaching out to our Merchant Team so they can add you to the list of affected users. From there, you'll be notified once this issue gets resolved.

You can click the Chat with us link or get the phone number in this article: Contact Payments or Point of Sale Support. Then, go to the QuickBooks Payments section.

To answer the most commonly asked questions about how payment deposit works and when they'll get into your bank account, see these articles:

• Common questions about payments deposits in QuickBooks Online
• Find out when QuickBooks Payments deposits customer payments

Post again if you have any other questions. I'm a few clicks away to help. Have a good day!

We are experiencing the same issue. Could you provide me a link to add us? Thanks! 

We are having the same issue. Could you provide the link so I can add us to the list to be notified when this is resolved? Thanks! 

Hello there, BS0420. I'll direct you to the correct support team to inform you of the swiping credit card investigation progress.

There's no specific link to add you directly to the notification list of the investigation process. However, you'll want to reach out to our Customer Care Team so they can pull up your account securely. They will include your email to receive an email notification once a resolution update is available. You can present this investigation number (INV-89138) to our representative as your reference.

You can contact them by clicking this article and following the detailed steps depending on your product: Contact Payments Support.

Additionally, you can check out this article that contains topics that answer common questions about the Payments feature. This resource will guide you on how to check the funding status, fix card reader issues, payment processing, etc.: Common questions about payments deposits in QuickBooks Online.

You're always welcome to get back to me if you have any other follow-up questions about managing your payment transactions in QuickBooks. Stay safe!

Hi . I already contacted customer service and they said they're working on this issue. However, as the time passes , I'm being charged a higher fee because I can't swipe the card, instead I have to enter it manually. Will Intuit refund us for the difference on the swipe fee vs manually process card fee since it's Intuit's issue , not ours ?

Hi. My issue here is I'm being charged a higher fee for having to manually enter the credit card information instead of swiping it. Since it's not our fault, will Intuit refund us the fee difference ? 

We highly value your contribution in sharing your concerns with the Community. Your effort is greatly appreciated, kfreire.

I understand the inconvenience caused, and I would like to make it up to you by guaranteeing a thorough explanation of the reasons behind this occurrence.

As the Community is a publicly accessible platform, I recommend reaching out to our Customer Support Team for assistance. They can review your account confidentially, conduct a thorough investigation, and discuss the possibility of a refund.

You can contact them by clicking this article and following the detailed steps depending on your product: Contact Payments Support.

I appreciate your patience as we work through this. If you have any other concerns, please don't hesitate to comment below.

I am experiencing the same thing, can I be added to the list as well? 

Hello there, @casey34.

Yes, you can have your name listed as one of the affected users by contacting our QuickBooks Payments Support Experts. That way, you'll be notified via email once there's an update on the investigation.

Moreover, I'll also share this link where you can browse for articles to help you manage your merchant services: QuickBooks Payments Help Articles.

I'm looking forward to having this issue resolved. Feel free to leave a reply if you require further assistance. The Community team always has your back. Have a good one.

We are having the same issue. I asked them about being refunded the higher % also and they said "we have no intention on refunding the higher charges."  So this makes sense why they would take their time fixing the issue right.... because they will make more money the longer they take to fix it.

Yes I am having the same issue.  I would like to be refunded also for the higher fees charged.  I have used chat and I have used the phone service to report my problem. QB did say it was on their end and was trying to resolve the problem.  No one from QB has gotten back to me and it has not been resolved.  This has been going on for months.

Slowing my time to check out a client.  Higher fees charged on my end.  I have not been reimbursed for the fees.

I would like my name added to the list.  I am having the same problem.  I have contacted customer support by chat and by phone. No one has gotten back to me.  This has been going on for months.  I request to be refunded the higher fees I have been charged for the problem on QB part.

We want you to have a different experience than this, Rebecca.

I appreciate you for contacting our phone support team. Since you get in touch with the support already, someone from the team will email you once there's an update.

As for the refund, I'd suggest contacting our merchant support team. They will guide you on the best action to take on how to get a refund.

In the meantime, you can browse this article to have an in-depth idea of how QuickBooks deposits payments: Common questions about payments deposits in QuickBooks Online.

We appreciate your patience while we're working to resolve the issue the soonest.

It is hard to believe that we are still having this problem. For us, it has been over a month. Longer check out time, higher fees, and we have not received any messages back from Intuit. Creates uncertainty with customers as well, watching us entering manually all of their card information. There has to be a fix for this or we will start looking into other systems.

This just started happening to our company today. Two different computers, same issue. Did anyone find a way to fix this?

Just happened to me, just now.

Just happened moments ago.

Thanks for notifying us of your concerns, Amy and McDonald14904. I'm here to ensure you'll get the assistance you need so you can enter a valid zip code when swiping a credit card in QuickBooks Payments. 

As per checking, the abovementioned investigation is already closed as resolved. Our engineers have determined that entering a zip code when processing credit card payments is working as intended. 

Since the zip code field is still grayed out, it's best to reach out to our customer support so they can reopen the investigation if necessary. To do that:

1. Go to this link: Chat with us.
2. Enter your email address, name, and your concern.
3. Click Start Chat.

Furthermore, we encourage you to review some of the most commonly asked questions to learn more about Payments: QuickBooks Payments FAQ.

Let me know whenever you have further concerns about processing credit card payments. We're always available in the Community to assist you. 

Ours started yesterday. Is it resolved on ANYONE'S END?

Ours still doesn't work today. I'm not in the office to chat with QuickBooks, so it'll have to wait until tomorrow. 

Thanks for reaching out here today, Owens 1. I've come to share insights to help you and other users enter and process credit card payments.

Since we've received updates that this investigation has already been closed as resolved, and you're still experiencing issues when swiping, we can manually key in and enter your credit card information to process payments as a workaround. This way, transactions will run as intended.

If the error persists, I suggest contacting our QuickBooks Support team to ensure timely assistance and resolution for all users. To do this:

1. Go to this link: Chat with us.
2. Enter your email address, name, and your concern.
3. Click Start Chat.

Moreover, if your customers want to pay you with e-checks or send paper checks, you can still process these checks using your QuickBooks Payments account and record them on your QuickBooks Desktop chart of accounts.

We'll be around whenever you have additional concerns with credit card payments. Just keep us posted in this thread, and we'll ensure to provide further assistance. Keep safe!

Ours was resolved as of about 2 weeks ago. We have many locations but use the same account. Working fine on all computers now.