Invoice payments and deposits aren't matching

Hi there, JBYoung29.

When matching transactions in QuickBooks Online, you'll need to make sure that the invoice payments and deposit have the same date or details. If it's still unable to match the two entries, you can open the invoice payment to expand the transaction and use the Find Match option to search for the possible deposit or entries.

Here's how:

1. Got o the Banking menu. Then, select a transaction in the For Review tab.
2. Select the transaction and click the Find Match button.
3. On the Match transactions window, choose the specific date to show all transactions that match with the deposit.

For additional information, you can click this article: Fix mismatched or miscategorized bank transactions.

Then, once the invoice payments and deposit have the same amount in the register, if they aren't matching up you can undo them. Then, match the correct entries to avoid duplicate entries.

Here's how to undo:

1. Go to the Banking page. Then. choose Banking section.
2. Go to the Categorized section.
3. Find the entry and click the Undo link.

The transactions will go back to For Review tab. Then, you can now match the entries to the correct ones. You can refer to this article to see the process: Categorize and match online bank transactions in QuickBooks Online.

Once done, please click this article to view detailed steps on how you can reconcile your accounts so they always match your bank and credit card statements: Reconcile an account in QuickBooks Online.

Let me know how it goes by leaving a reply below or if you have additional questions about matching transactions in QuickBooks Online. I'd be happy to help.