Invoicing functionality bug in Sequoia

We appreciate your efforts, @jasonluros, and we don’t want you to face this problem. Let me explain the problem causing errors when creating invoices in QuickBooks Desktop (QBDT) for Mac, so you can resume your work smoothly.

Please note that there is an ongoing investigation (INV-112275) regarding the "The operation could not be completed" error when trying to save an invoice. Our product engineers are aware and actively working on a resolution. While we can't provide a specific timeframe, resolving this issue is a top priority.

In the meantime, I suggest contacting our QBDT Mac support to be added to the affected user's list, ensuring you receive timely updates on this matter as they become available.

Here's how to contact them:

1. Open this link: https://quickbooks.intuit.com/learn-support/help/en-us/contact-us.
2. Select QuickBooks for Mac for your product and click Continue.
3. Enter your concern and the investigation number as a reference, then click Continue.
4. Select Chat or Callback.

The QBDT Mac support will be operational on weekdays, providing support and services from 6 AM to 6 PM PT. During these hours, users can access assistance via chat or phone.

As the investigation team continues to work on a permanent solution to the issue at hand, I recommend performing this temporary workaround to help mitigate any disruptions:

1. Select the Create Invoice.
2. Select the Accept Bank Transfer button at the bottom of the invoice.
3. Click the Send Email button.
4. Click Save Invoice.

If you find it necessary to enable multiuser mode in the future, please consult this article for detailed guidance. This will allow you to have the capability to facilitate collaboration among your team members and ensure that everyone can contribute to the file without any interruptions, please consult this article for detailed guidance: Set up Intuit Data Protect to back up files.

We value your feedback on your experience with our support team, so please take a moment to share your thoughts in the comments section below. If you require any further assistance with managing your invoices or have any specific questions, never hesitate to reach out.

Thank you for letting me know about the bug (INV-112275).

There is no "Accept Bank Transfer" button or functionality in Quickbooks Desktop for Mac 2022 (ie Quickbooks Mac Plus 2022).

Hello @jasonluros 

I've been able to reproduce this situation (or a similar one) with Sequoia.  When I attempted the problem with prior macOS's it worked as expected.  For myself, I narrowed it down to using my Magic Mouse or a Trackpad, if I attempt to swipe just randomly I encounter the similar situation you're encountering on Sequoia, if I use a 3rd party mouse (that doesn't have a swipe functionality) then it works as expected.  I've report this problem up to the Development team so they are aware of this.  

Thanks, Mitch. Can you describe your observations in terms of functionality and/or user interface experience? I’m just wondering whether it’s the same issue (delays in the selecting of billable time or expenses) or a related but different issue.

For myself, I had a Bill with reimbursable expenses on it recorded.  I went to create an Invoice for the Customer (that was used on the Bill), I received the message about existing Billable Time/Expenses and clicked OK to that.  Then I just happened to swipe my finger on my Magic Mouse out of habit and it prompted a message about how cannot record a blank transaction.  I tried this with different macOS's and different mice/trackpads to try and narrow this down.  What it looks like is when I swipe (either on purpose or accidentally) it's trying to force a recording of the transaction in it's current state.