We appreciate your efforts, @jasonluros, and we don’t want you to face this problem. Let me explain the problem causing errors when creating invoices in QuickBooks Desktop (QBDT) for Mac, so you can resume your work smoothly.
Please note that there's an ongoing investigation (INV-112275) regarding the "The operation could not be completed" error when trying to save an invoice. Our product engineers are aware and actively working on a resolution. While we can't provide a specific timeframe, resolving this issue is a top priority.
In the meantime, I suggest contacting our QBDT Mac support to be added to the affected user's list, ensuring you receive timely updates on this matter as they become available.
Here's how to contact them:
- Open this link: https://quickbooks.intuit.com/learn-support/help/en-us/contact-us.
- Select QuickBooks for Mac for your product and click Continue.
- Enter your concern and the investigation number as a reference, then click Continue.
- Select Chat or Callback.
The QBDT Mac support will be operational on weekdays, providing support and services from 6 AM to 6 PM PT. During these hours, users can access assistance via chat or phone.
As the investigation team continues to work on a permanent solution to the issue at hand, I recommend performing this temporary workaround to help mitigate any disruptions:
- Select the Create Invoice.
- Select the Accept Bank Transfer button at the bottom of the invoice.
- Click the Send Email button.
- Click Save Invoice.
When you receive the complete payment immediately upon completing a sale, you can document this transaction as a sales receipt. It streamlines the accounting process by combining the sale and payment in one entry.
We value your feedback on your experience with our support team, so please take a moment to share your thoughts in the comments section below. If you require any further assistance with managing your invoices or have any specific questions, never hesitate to reach out.
