Is Bill Pay down?

Try opening your QBO account on any private/incognito browser.

I'm here to help with the error you received while scheduling a bill payment, @jjirvin.

The error message is temporary and should be resolved within 24 hours. Once resolved, you can try scheduling your payment again. 

If it's been over 24 hours and you're still unable to schedule your payment, or if you need more information about the error message, reach out to our Customer Support team. They have the tools to check this information securely. 

You can contact them through chat or phone by visiting this link: Contact Payments or Point of Sale Support. Scroll down to the QuickBooks Payments section for the appropriate contact information. 

For more information about recording payments towards bills, check out this article: Enter and manage bills and bill payments in QuickBooks Online. 

Here's how QuickBooks Online (QBO) automatically matches your QuickBooks Bill Pay transactions and manages them automatically: Automatically match QuickBooks Bill Pay transactions. 

From here, you can run the Bill and Applied Payments report. This will give you all the payments you’ve made and the bills that go with them. Refer to this guide on how to run and customize this report in QuickBooks Online. 

Let me know if you need more help with scheduling a bill payment in QBO. I'm always here to assist. Have a great rest of the day!

I have been having this same issue for over two weeks. I have made several calls to Customer Support with no resolution. Some of the agents don't even know the problem is occuring.

Can someone please let us know what the problem is and when it will be resolved? This is causing a major strain on small organizations and our vendors.

And yes, I have already tried in incognito mode, cleared my history, waited 24 hours and split payments into smaller amounts and nothing has worked.

Help.

@cnicran 

I've noticed an ongoing issue for the last 2 weeks for some users. Consider signing up for a free Melio account to integrate with QBO as a backup option to pay your current bills.

https://affiliates.meliopayments.com/quickbooks

You can get $100 as cashback to pay the first bill.

https://affiliates.meliopayments.com/cashback

It was down right before Thanksgiving for us and now again in early December. We never had these kind of issues on Melio. We have some very angry vendors as a result. QB customer services people are nice but can't actually help with anything since it's a backend issue. If the problem persists we'll need to move to something else. Hopefully others are having better luck than us! 

@Criticalbench 

Use Melio as the backup option.