Is there a way to show credit memo(s) on an invoice so my customer can see the credit memo(s) have been applied to an invoice?

No there is not, for the customer to see that you need to create a customer statement

Hello there, BoxesNearMe1.

Thanks for sharing your concern here in the Community.  Allow me to provide additional information about applying credit memo to an invoice.

Rustler is correct. There isn't a way to display credit memo(s) on the invoice. You can apply the credit memo to the invoice through Receive Payment. 

Here's how to create the payment and apply it to the invoice:

1. Click Sales in the left navigation bar.
2. Click the Customers tab.
3. Locate and click the customer's name.
4. Locate the invoice you want to apply the credit to and click Receive payment.
5. In the Receive Payment window, enter the necessary information.
6. In the Outstanding Transactions section, make sure that the correct invoice is selected.
7. In the Credits section, make sure the correct credit memo is selected.
8. Click Save and close.

You can read this article for more information: Apply a credit memo, credit or refund to a customer.

Feel free to reach out to us if there’s anything else you need help with QuickBooks. I'll be around.

There really is no way in QuickBooks Premier Edition 2019 to show the credit memo history part and being applied to an invoice ON the actual invoice???

Hi Sherry7,

I have great news for you. You can open the transaction history of your invoice to view the credit memo applied to it. Let me guide you how.

1. Click Customers, then Customer Center.
2. Click the customer name, the click the invoice in the Transactions tab.
3. Click the Reports tab at the top of your invoice.
4. Click Transactions History.
5. You'll see the credit details under Payments, deposits of payment line items, credits, and discounts section.

Please see attached screenshot below.

I've added our page about income and expenses for help articles of your future tasks.

Let me know if there's anything else you need help with. I'm a post away.

This is really useless. I send the customer an invoice and it doesn't show the credit that has been applied so the customer pays the amount on the invoice which is too much since they have a credit. This is silly. 

Actually, you can use Layout Designer to add Data Fields like Payments/Credits and a Balance Due. See example image: 

---

@Vincer wrote:

Actually, you can use Layout Designer to add Data Fields like Payments/Credits and a Balance Due. See example image: 

---

That works well in desktop, but the OP as asking about QBO

Use discount.

https://quickbooks.intuit.com/learn-support/en-us/service-items/add-a-discount-to-an-invoice-or-sale...

This is is an enormous QB fail that customers can’t get a line item on an invoice for a credit memo or even a separate emailed credit memo.  This is an awful workaround.  It creates another account to be managed.

This isn’t a new issue.  I’m sure you googled for solutions and found the frustration everywhere.  Intuit neither fixes this nor justifies their failure to act.  It’s mysterious why they would adopt such a customer hostile attitude.

I have a client with the same issue.  Does anyone know if there has been any progress on this?

I just spend a full hour on QB Chat. Total waste of an hour. They had nothing to help me. HOW HAS THIS PROBLEM NOT BEEN SOLVED YET? This has to be a daily question that comes up. Come on, QB! How frustrating.

Please see response from "Vincer" below - the Layout Designer really works!

PLEASE explain how you added this in QbO??? 

Calling Intuit does no good as the only option they offered was to turn on the Account Summary which is VERY, VERY confusing.

Having to send an invoice and a Statement is also a ridiculous necessity as that only serves to confuse the customers more than is necessary.

Thanks for sharing your thoughts and for sharing your experience with us, @HandiChickNW.

I can see how beneficial it is to have this feature soon in our next update. Ideas like this help identify the features our customers want the most for consideration in future enhancements.

I suggest sending product suggestions straight to our Developers. Here’s how:

1. Go to the Gear icon at the top.
2. Select Feedback.
3. Enter your comments or product suggestions. 
4. Then select Next to submit feedback.

You may also visit our Feedback forum page. From there, you can see a list of other QuickBooks users who already suggested this feature, as well as the recent updates in QuickBooks.

In the meantime, let me share some resources that you can browse and use as a reference in managing your sales forms and credit memo:

• Customize invoices, estimates, and sales receipts in QuickBooks Online
• Create and apply credit memos or delayed credits in QuickBooks Online

Never hesitate to visit us again if you have other questions about QuickBooks. I'm always around to help you out. Stay safe!

This has been an issue for at least 3 years.  Submitting suggestions to developers clearly doesn't work or this would have been fixed.  Having credit memos and applying them to new invoices is such a fundamental part of invoicing.  It appears that the development team does not understand, or just does not care to address, obvious flaws and important upgrades that would actually improve the fundamental operation and usability of your product. It shows a total lack of understanding of the way your product is used "in the real world." 

Does anyone know if this has been fixed? We too need to show credit applied to customers invoices, without having to send out a second invoice showing the credits. 

Thank you for reaching out to us here in the community, @Chris2021. Showing your applied credit memo to a customer's invoice is possible, and I am here to guide you on how by using Customer Statement. If you already have your invoice and credit memo transactions ready, let us proceed with making a customer statement.

Here's how:

1. Select +New on the left menu.
2. Under the Others column, select Statement.
3. Select the recipient/s by clicking the Check box.
4. You can preview the statement form by clicking Print or Preview.
5. Select Save and Send once you are ready to send the statement to the customer.

For more details about adding an account summary, I'd like to provide you with this article: Add an account summary to an invoice in QuickBooks Online.

I also want to provide you with these articles as you might need them in the future:

• Manually add transactions to account registers in QuickBooks Online.
• Enter and manage bills and bill payments in QuickBooks Online.

Please reply to this post if you have further concerns about sharing a credit memo with a customer's invoice. I'm always available to assist you.

Again- we want to show the credit applied ON THE INVOICE WE SEND TO THE CUSTOMER.

Another hokey workaround is print the invoice as a PDF then doctor it accordingly with Adobe Acrobat then send to customer

5 years and QB has done jack sqaut on this matter.

Is see its been 5 years and QB has done jack squat about this issue.  Disgusting.

Its really very simple.  You invoice a customer for $100 and they have a $25 credit on the account.  All us users want to do is have $25.00 credit appear on the invoice as a credit and the total due from customer is $75.

Good Lord you would think we are asking for the keys to Fort Knox gold room or something.